Job Description
Job Requisition ID #
Position Overview
Vendor Services Manager is responsible for managing support roles to deliver operational objectives. The ideal candidate will bring a strong blend of operations leadership, vendor governance, and data-driven decision-making, with the ability to recommend and execute strategic initiatives aligned with organizational growth and digital transformation goals.
Responsibilities
Managers of Support roles.
Manages through team leads and may directly manage support and lower-level professional employees to deliver operational objectives through others
Manage a team of employees in the Support track, but more rarely may manage lower-level Professional track roles (P1 and P2)
Provide direction based on established policies and practices
Identify opportunities for better work practices (e.g., to increase efficiency) and recommend them to more senior leaders
Manage and own through resolution, escalated operational issues that arise from process flaws or changes to user requirements
Develop and manage routine operational plans, managing results against a timeline that is typically monthly
Focus is tactical, and decisions are made within policies, procedures, and precedents
Preferred Qualifications
Experience in SaaS / Technology / Customer Support environments (24/7 global operations)
Exposure to AI, automation, and digital transformation initiatives
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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