Identity Access Management Officer

Main Purpose of the Job The role is responsible for governance of identity and access management of Managed Service Provider ensuring adherence to the SLA contracts, high-quality service delivery, compliance, and continuous improvement

Key Accountabilities IAM Strategy & Leadership Lead IAM initiatives covering internal, customer identity and privileged access management Act as the subject matter expert for IAM best practices Lead implementation, configuration, and optimization of IAM platform and applications Lead implementation and governance of IAM AXA solutions Define and enforce privileged access policies (least privilege, just-in-time access, session monitoring) Oversee onboarding/offboarding of privileged accounts, systems, and applications into PAM platforms by the MSP Monitor and respond to privileged access risks and anomalies Drive automation initiatives to significantly reduce IAM/PAM-related service desk tickets Define and track KPIs such as ticket reduction, automation coverage, and SLA improvements Managed Service Oversight Manage and govern IAM managed service providers, ensuring delivery aligns with SLAs, KPIs, and contractual obligations Act as the primary escalation and coordination point between internal teams and vendors Conduct service reviews, track performance metrics, and drive continuous improvement Ensure quality and compliance of IAM/PAM operations delivered by the provider Operations & Incident Management Oversee IAM and PAM operations delivered by the managed service provider Ensure proper controls are implemented and enforced by the managed service provider Ensure effective incident response for identity and privileged access-related events Monitor authentication trends, privileged access usage, and security anomalies Stakeholder Management Collaborate with security, infrastructure, application, and business teams Provide guidance on onboarding applications and systems into IAM and PAM platforms Align IAM/PAM services with business needs and risk posture Key Stakeholders IT Security ITOPS Leads Corporate Security Application and Product Owners Business Units (HR, Operations, Distributions) Education & Experience Bachelor’s degree in IT, Cybersecurity, or related field 3 to 5 years of experience in IAM/PAM Experience working with managed services or outsourced IAM delivery models Hands-on experience with IAM tools Experience in governance, audit, and regulatory compliance Proven experience in automation and ticket reduction initiatives Core Skills & Experience Customer Identity and Access Management (CIAM) Privileged Access Management (PAM) Privileged Access Controls ITIL / Service Management Practices Strong vendor and stakeholder management Leadership and influencing skills (in a managed service model) Excellent communication and negotiation skills Strategic and analytical mindset Ability to manage multiple priorities At AXA, each person matters

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