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Job Description
- Design scalable support systems and Artificial Intelligence-driven automation while acting as a trusted advisor to product teams to optimize the user experience.
- Lead workstreams to translate customer requirements and user insights into actionable technical solutions throughout the product development life-cycle.
- Identify efficiency opportunities to design and develop repeatable technical workflows, leading cross-functional teams to execute and scale support operations effectively.
- Scope technical initiatives that complement the product roadmap, balancing immediate troubleshooting and custom development with long-term, integrated systems design investments.
- Represent the user voice by mapping feedback into technical requirements, leveraging data to drive innovations that improve product-market fit.