Our vision is that Pearl is the pioneering Plazamaker of North America through creating places and experiences to cultivate human connectedness. Every person who joins our organization is invited to join us in pursuing this vision and making Pearl the place to be.

As Pearl continues to grow and expand our offerings, Pearl is expecting growth in people living, working, and enjoying all that is available in the neighborhood. Our team will expand services to our portfolio in pursuit of the continued innovation and the service level that is associated with Pearl. While recognizing this growth, we will continue to focus on sustainability by providing solutions that can transform San Antonio and the commercial real estate industry.

Summary

The Multi-Family Leasing Specialist is the first connection, trusted guide, and the lasting impression of a vibrant neighborhood. You’ll turn curiosity into excitement, and excitement into commitment, helping people discover where they truly belong.

In this role, while owning the full lifecycle of each lease contract, you’ll craft meaningful, personalized journey from the first inquiry to move-in day and beyond. By upholding Fair Housing principles, you’ll bring the brand to life in every interaction, creating moments that make prospects feel like insiders and residents feel proud to call the neighborhood home.

Essential Functionals:

Prospecting & Lead Conversion

• Managing CRM pipeline and tracking conversion metrics
• Conducting personalized discovery conversations
• Touring prospects through residences and neighborhood assets
• Accountable for accurate and timely advertising source data

Application & Approval Process

• Accountable for documentation workflow as measured by data accuracy with zero error
• Communicating approval/denial with professionalism and clarity

Lease Preparation & Execution

• Preparing & presenting lease agreements and terms accurately
• Securing deposits and required payments

Pre-Move-In Coordination

• Coordinating with maintenance and housekeeping to ensure readiness
• Conducting final unit inspections
• Confirming utility setup and required documentation

Move-In Experience

• Accountable for executing a hospitable move-in experience

Ongoing Resident Renewal

• Accountable for engaging in anticipatory leasing renewal processes; Partnering with General Manager to execute renewal strategy

Move-Out & Transition Oversight

• Ensuring notice documentation is compliant
• In partnership with maintenance, set and coordinating turnover timelines

Experience and Requirements:

• 2+ years of multi-family Class A leasing
• Proven quality to conversion rate success as defined by days to lease and quality of contract life cycle

Kpis

Secret Shop scores above 90%

Documentation data entry is at zero errors

Pre lease turnover days are less than 22 days