Sr. Customer Care Specialist

The Senior Customer Care Specialist is responsible for overseeing the Customer Care Specialists, Fulfillment Verification and Escalations team. This role plays a critical role in coordinating healthcare services, ensuring timely delivery of approved services and items for patients. This role involves supervising daily workflow, optimizing productivity, and maintaining high standards of accuracy and efficiency. This multi-faceted position involves daily interactions with patients, healthcare providers, home health agencies, durable medical equipment (DME) providers, and health plans. This role requires strong leadership, problem-solving, and organization skills to ensure smooth operations and continuous improvement in Fulfillment Verification and Escalations