Analyst, QA & Testing Services, India

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1. Functional Testing & Validation - 30%

Analyze and validate end-to-end business workflows across PAS, Billing, and Claims aligned to documented business requirements and acceptance criteria

Validate core insurance workflows:

Policy: Quote → Bind → Issue → Endorsement → Renewal (and basic cancellation/reinstatement where applicable)

Claims: FNOL → Adjudication → Settlement → Closure

Maintain workflow validation scenarios and expected outcomes with clear traceability to requirements

Identify gaps in requirements or acceptance criteria and raise questions early to ensure testability

Platform-Specific Testing (Guidewire, Duck Creek Suite, Insurity)

Validate user and business outcomes on one or more platforms (Guidewire PolicyCenter/BillingCenter/ClaimCenter; Duck Creek Policy/Billing/Claims; Insurity Policy/Digital/Claims) under established testing standards

Validate configuration-driven behavior including:

Screen flows and validations

Basic business rules (eligibility, referrals, approvals)

Rating outputs for defined scenarios (premiums, fees, taxes)

Validate end-user workflow completion and integration outcomes (documents produced, activities created, billing artifacts generated)

2. Integration & Data Testing - 30%

Validate integration outcomes against expected business results by reviewing system logs/screens, outbound messages, and downstream records where accessible

Support batch/job verification by confirming scheduled jobs ran and produced expected results (files created, records updated, statuses progressed)

Perform basic data integrity validation using predefined queries/reports (record counts, key field values, status checks)

3. Defect Management - 30%

Log defects in JIRA/Azure DevOps with reproducible steps, expected vs. actual results, screenshots, test data, and environment details

Re-test fixes and perform regression validation for impacted workflows; communicate results and remaining risks

Agile & Release Support

Participate in sprint ceremonies (stand-ups, planning, retrospectives) and provide accurate validation status and blockers

Support UAT by executing test cycles, documenting evidence, and assisting with issue triage

Support production release validation/hypercare activities as assigned (smoke checks, defect verification)

4. Teamwork & Collaboration   - 10%

Collaborate with co-workers and supervisors to meet client needs and contribute to achievement of internal team goals.  

Look for opportunities to improve processes to better support clients and build knowledge and expertise in P&C insurance workflows and core platform behavior.  

Foster a respectful and collaborative environment by upholding professionalism and engaging in constructive and respectful conversations.   

Support a positive workplace culture by promoting open, solution-oriented communication, encouraging teamwork, and maintaining a focus on shared goals and productivity.  

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