Job Description
Job Responsibilities
The Forestry Auditor is responsible for the oversight and co-ordination of the Audit Process, Technical activities, and governance for the program under their responsibility within Bureau Veritas Certification NA, including maintenance and expansion of Bureau Veritas Certification client base and Achievement of the Program’s key performance indicators.
The Forestry Auditor shall ensure the successful overall Management of the Forestry schemes to ensure no Risk to the LTO as well as maintenance of Customer satisfaction for these schemes. As part of their role, the Forestry Auditor may perform client’s certification audit activities for North America clients in accordance with Bureau Veritas Certification procedures and processes to ensure that mandates for the certification function are satisfied. This role will be responsible for the audit report completion and submission of files to POV, as well as the management and close-out of Nonconformities identified during any audits that they conduct. They will work with the Program Manager and Operations Team to ensure that the auditors are adhering to the Post audit timelines for Report submission and NC closeout and take remedial action against any auditor who does not achieve these KPIs.
Additional responsibilities may include liaising with External Oversight Bodies, as well as relevant Internal departments (including Schedulers and Account Managers) as well as completion of technical file reviews, Internal Witness audits, and deliver webinars to clients (as applicable). The primary purpose of the Forestry Auditor is to be the ultimate responsibility within the forestry program for the management of the certification process and ensuring all scheme requirements and BVCNA requirements (including KPIs) are met and LTOs maintained. This includes being the main liaison between BVCNA and clients when there is a dispute, complaint, appeal, or concern with the forestry program as it pertains to technical issues.
-
- Conduct audits according to scheme specifications and BVC requirements.
- Audit Report Completion and Submission
- Manage and close-out NCs identified during audit activities
- Technical File Reviews and Certification Decisions
- Customer Complaint and Appeal Reviews
- Customer Satisfaction Survey Analysis
- Internal Audit Management
- Standard related I-Evaluate/Corrective Action Response
- Management Review Input Submission
- Support Sales to Maintain Revenue Growth
- Attend Oversight Body meetings (e.g. RMC)
- Conduct Fieldwork in Line with Utilization Requirements
- Identify process efficiencies to optimize workflow and improve First Time Through rate
- Maintain Accreditations (Attendance at AB Audits/Manage AB Witness Audits)
- Maintain Customer Satisfaction Levels (80% or higher)
- Deliver White Papers/e-Learning/Webinars to Clients or other Interested parties
- Provide Standard Specific Related Training (as needed, and when there are changes)
- Manage Workflows in Internal/External Databases
-
Key Compentencies |
|