Back to jobs
Job Description
30% Supervision
25% Student Learning & Advocacy
25% Student Conduct, Support & Crisis Intervention
20% Administration & Building Management
- Supervise undergraduate student staff (SRAs, RAs, proctors, food board managers), including their recruitment, selection, training, evaluation, and development.
- Establish clear expectations and accountability measures that align with departmental and university mission, vision, and values.
- Address performance concerns in a timely and developmental manner, utilizing coaching and progressive accountability practices.
- Provide consistent formal and informal feedback to staff regarding job performance, goal setting, and skill development, while supporting their personal well-being and academic success.
- Maintain regular staff and individual meetings with direct reports and complex team, including frequent formal and informal communication with staff regarding their responsibilities, personal well-being, and academic success.
- Cultivate a team environment that emphasizes communication, collaboration, and continuous improvement.
- Support and recognize individual and group achievements.
25% Student Learning & Advocacy
- Implement and assess community development strategies aligned with the Residential Curriculum, placing an emphasis on student engagement and holistic learning. Contribute to student retention and success through intentional interactions, early interventions, and advocacy for student needs. Be an active, engaged, and recognized member of the community.
- Foster communities that promote respect, personal responsibility, and care for shared spaces, while encouraging students to navigate conflict and community living effectively. Actively engage in the evolution of the community climate, develop plans that promote belonging, and engage the community through dialogues and events to establish shared expectations and standards of living that uplift all students.
- Advise and support student leadership groups (like Hall Councils), enhancing leadership development and community engagement. Build and maintain relationships with university support services and oversee the referral of students to university resources.
25% Student Conduct, Support & Crisis Intervention
- Serve as a university student conduct hearing officer and primary case manager for building conduct.
- Oversee the documentation, tracking, and management of student incidents and referrals through Maxient, ensuring accuracy, timeliness, and appropriate follow-up. Provide intentional follow-up with and aftercare support to staff and students regarding their involvement in incidents.
- Assess and respond to individual and community concerns by making referrals to campus partners and appropriate resources.
- Participate in rotating on-call duty schedule, responding to emergencies and critical incidents on campus. Utilize crisis response and intervention skills to support students in crisis, ensuring appropriate documentation, communication, and follow-up.
- Serves as a mandatory reporter under Title IX and a Campus Security Authority (CSA) under the Clery Act.
20% Administration & Building Management
- Collaborate with Housing & Residence Life staff to support building occupancy processes and front desk functions.
- Manage and monitor budgets for programming in relation to community engagement and food programs, including purchasing and budget reconciliation.
- Conduct regular facilities walkthroughs and identify, report, and follow-up with ongoing facilities and safety/security concerns in partnership with facilities staff.
- Coordinate and support all building opening and closing procedures.
- Support departmental summer operations for camps, conferences, and summer school in consultation with the central office staff.
- Understand and follow all relevant compliance rules and regulations (FERPA, PCI, NCAA, Clery, Minors on Campus etc.) and maintain privacy with respect to student, staff, and guest information.
- Serve on departmental committees, including, but not limited to recruitment (full-time, graduate, and undergraduate); staff education (training); residential curriculum; policies and procedures; assessment and retention; and large-scale events.
- Serve as a representative of Housing & Residence Life, Student Affairs, and the university in interactions with students, families, and campus partners.
- Engage in professional development initiatives to remain current with best practices in higher education.
- Perform other related duties as assigned in support of departmental and institutional priorities.