Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Service Desk based in Canada.
This is a high-impact leadership role focused on transforming traditional service desk operations into a premium, client-centric service experience within a global managed services environment. You will be responsible for designing and scaling a next-generation support organization that prioritizes business outcomes, customer experience, and long-term client value over transactional ticket resolution. The role requires building both the strategy and operating model for a modern service desk, evolving from a distributed support structure into a structured, scalable, high-touch capability. You will play a critical part in shaping how clients experience support services, ensuring every interaction is context-aware and aligned to their environment. This position blends strategic leadership, operational design, and hands-on service transformation. It is ideal for someone who thrives in ambiguous environments and enjoys building scalable service models from the ground up. You will also influence broader client success, retention, and expansion outcomes through service excellence.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Service Desk based in Canada.
This is a high-impact leadership role focused on transforming traditional service desk operations into a premium, client-centric service experience within a global managed services environment. You will be responsible for designing and scaling a next-generation support organization that prioritizes business outcomes, customer experience, and long-term client value over transactional ticket resolution. The role requires building both the strategy and operating model for a modern service desk, evolving from a distributed support structure into a structured, scalable, high-touch capability. You will play a critical part in shaping how clients experience support services, ensuring every interaction is context-aware and aligned to their environment. This position blends strategic leadership, operational design, and hands-on service transformation. It is ideal for someone who thrives in ambiguous environments and enjoys building scalable service models from the ground up. You will also influence broader client success, retention, and expansion outcomes through service excellence.