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Job Description
What You’ll Be Doing
Customer Success & Technical Support
- Deliver professional after-sales service, ensuring smooth operation of industrial refrigeration systems at customer sites.
- Respond to customer issues with efficient troubleshooting and root-cause analysis of mechanical, electrical, and control-related problems.
- Conduct commissioning, performance checks, system tuning, and technical audits to enhance reliability and efficiency.
- Provide clear service reports, recommendations, and follow-up plans that bring measurable value to customers.
Sales Enablement & Customer Engagement
- Work as a technical partner to the sales team, supporting customer meetings, solution presentations, and proposal preparations.
- Understand customer needs and translate them into clear technical solutions using our products and technologies.
- Build strong long-term relationships with customers through proactive communication and value-driven service.
- Identify service opportunities and support sales in promoting spare parts, subsystem solutions, and upgrade packages.
Preventive Maintenance & Reliability Improvement
- Conduct routine inspections, preventive maintenance, and system health assessments.
- Recommend long-term maintenance plans, spare parts strategies, and reliability improvements.
- Provide customer training on system operation, safety awareness, and best practices to ensure continuous high performance.
Subsystem Retrofit & Energy Optimization
- Participate in retrofit projects, including valve station upgrades, subsystem enhancements, digital control upgrades, and energy-saving solutions.
- Analyze existing refrigeration systems, evaluate performance gaps, and propose practical upgrade strategies.
- Collaborate with project teams to ensure smooth execution of retrofit projects from planning to implementation.