Inside Sales Manager

Summary:  Manages the branch inside sales team by performing the following duties personally or through subordinates.                       

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Lead inside sales personnel to achieve branch sales objectives.
• Act as central point of contact regarding branch sales issues. 
• Interface with other internal departments such as Marketing, Asset, Product, Field Sales, and Human Resources.
• Attend Branch, Supplier and Customer meetings as appropriate.
• Stay up to date on new procedures, policies, and system features.
• Monitor and balance individual Inside Sales personnel workloads.
• Provide direction and adequate resources for customer support and superior customer service.
• Establish on-going nurturing relationships with Outside Sales, suppliers and customers.
• Regular engagement with individuals in the marketplace to establish a network of potential future employees.

Supervisory Responsibilities   

• Directly supervises branch inside sales team.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.