Global Assignment Consultant

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.  By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!   Why work for Sirva? Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva. Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.   Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you. Position Summary The Global Assignment Consultant (GAC) provides essential support to corporate clients by managing employees relocating for international assignments. The GAC serves as the primary point of coordination for assignees, ensuring effective delivery of assignment management services in line with international policies and procedures. Key Responsibilities Relocation & File Management (60%) Oversee delivery of assignment management services, including: Policy counseling Destination services Household goods shipping Immigration support Departure services Expense management Interpret client international assignment policies and provide tailored guidance to assignees Provide ongoing consultation throughout the assignment lifecycle Supplier & Stakeholder Coordination (20%) Collaborate with internal teams to ensure seamless assignee experience Manage Global Certified Provider communications and ensure service quality Client Communication & Support (10%) Act as liaison with client HR contacts on assignment-related matters Support exception management and provide policy recommendations Deliver status updates and proactively address issues Other Responsibilities (10%) Perform additional duties to support Manager, Client, and Assignees Qualifications & Skills Minimum: 2+ years of relocation experience OR 3+ years of customer service experience Knowledge of international assignment management and global business practices Strong problem-solving skills with ability to work independently Excellent written and verbal communication skills Strong organizational and multitasking ability Ability to meet deadlines in a fast-paced environment Strong interpersonal and presentation skills Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) Preferred Skills Overseas work or living experience Additional language proficiency Education Requirements High school diploma (required) Bachelor’s degree (preferred)