Techno Functional Analyst Mid/Senior
Job Description
Position:
Techno Functional Analyst Mid/SeniorJob Description:
We are looking for Techno Functional Expert to support our AX ERP integration solutions across multiple business processes. Experience with Microsoft Dynamics AX or Business Central ERP systems is required.
The ideal candidate will work closely with business stakeholders, technical teams, and external partners to ensure that integration requirements are well understood, documented, and implemented.
1. Partner Engagement & Requirement Gathering
Work directly with B2B partners and A2A business stakeholders to understand business processes and pain points
Conduct discovery workshops and stakeholder meetings
Translating business requirements into technical specifications
Prepare BRDs (Business Requirement Documents) and FRDs (Functional Requirement Documents)
2. Solution Design & Configuration
Map Partners requirements for product capabilities
Design end-to-end technical solutions aligned with business goals
Configure/customize systems (ERP, CRM, SaaS platforms, etc.)
Recommend best integration process and solution
3. Technical Implementation Support
Coordinate with development teams for enhancements or customizations
Review APIs, system architecture, and integration workflows
Perform system testing (UAT support, SIT validation)
Troubleshoot technical and functional issues
4. Pre-Sales & Solution Consulting
Support sales teams with technical demos and product walkthroughs
Create solution proposals and RFP/RFI responses
Provide effort estimations and technical feasibility analysis
Present value propositions to enterprise stakeholders
5. Stakeholder Management
Act as liaison between client business teams and internal technical teams
Manage communication with IT heads, business managers, and executives
Provide regular updates on implementation progress
6. Data & Reporting
Analyze business data and generate insights
Create dashboards and custom reports
Ensure data migration accuracy and integrity
7. Post-Implementation Support
Provide go-live support
Conduct user training sessions
Optimize system performance based on feedback
Drive adoption and continuous improvement
Key Skills Required
Technical Skills
API knowledge, integrations, databases (SQL)
Understanding of ERP/CRM/SaaS platforms
Basic scripting or configuration knowledge
Cloud platforms (AWS, Azure, etc.)
Knowledge of the respective ERP system
Functional Skills
Business process understanding (Finance, Supply Chain, Operations, Sales)
Documentation skills
Problem-solving mindset
Analytical thinking
Soft Skills
Partner communication
Presentation skills
Negotiation & stakeholder management
Project coordination
Required Skills & Experience:
Strong understanding of Middleware concepts (or ability to bridge business needs to technical architecture).
Experience working in a functional/BA role within integration projects.
Proven ability to gather and document functional and non-functional requirements.
Familiarity with EDI, XML, XSLT, WSDL, SOAP, REST APIs, etc., from a functional perspective.
Experience in process mapping and using tools like Visio or Lucidchart.
Basic knowledge of SQL for querying and understanding data flows (optional but preferred).
Experience working in Agile or hybrid environments.
Excellent communication and stakeholder management skills.
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