Strategic Operations Consultant
Job Description
The Opportunity
We are seeking a highly organized, proactive, and detail-oriented Strategic Operations Consultant to support the Head of Operations Strategy, Insights & Performance Optimization. This role functions as a central point of coordination across leadership strategic priorities, executive level materials, and key operational deliverables. The ideal candidate is highly organized and excels at managing multiple work efforts and competing priorities, synthesizing information for executive audiences, and ensuring alignment across stakeholders both within and outside of Operations.
The Team
Operations Strategy Insights & Performance Optimization (SIPO) serves as the nerve center for Operations supporting our strategy, identifying issues, providing insights, and driving tangible solutions and actions to ensure we drive the right outcomes for customers, advisors, and talent. We achieve this through data-informed decisions, best-in-class partnership and proactive thought leadership.
The Impact
In this role, you operate as a central connector and driver of execution for senior leadership priorities—ensuring critical deliverables are aligned, insights are clear, and strategic initiatives move forward with discipline and focus. You bring structure to complexity, translating business needs into actionable plans, aligning stakeholders across functions, and enabling leaders to make informed decisions.
You elevate the effectiveness of the leadership team by strengthening communication, driving key planning cadences, and ensuring seamless execution of high-priority initiatives.
Key responsibilities include, but are not limited to:
Senior Leadership Coordination
Partner to drive key senior leadership deliverables, ensuring follow-through on action items
Serve as a liaison across departments on behalf of senior leadership for key deliverables
Help drive high priority special strategic projects such as our quarterly business reviews
Drive research projects that influence executive decision-making
Positively contribute to Operations ambitious goals, and help drive the success of MassMutual
Other assignments as needed.
Cross-Functional Coordination
Partner across Operations to monitor timelines and ensure key deadlines are met
Interface with multiple teams to ensure alignment and timely execution of deliverables
Calendar & Planning Cadence
Develop and maintain an annual calendar for the Senior Leadership Team, ensuring alignment on key milestones, events, drive the agenda and deliverables Establish and manage operational rhythms
Meeting & Event Management
Help to coordinate and manage strategic planning meetings, including agenda development, materials preparation, and follow-up actions
Support the planning and successful execution of town halls, manager calls, manager fly-in and leadership offsites related to strategic planning, content recommendation and creation, supporting the head of SIPO.
Executive Communications & Materials
Partner on preparation of presentations and executive-level materials for business plans, strategic engagements
Synthesize complex information into clear, concise updates for leadership review
Contribute to substantive strategic problem-solving efforts - problem solving, stakeholder engagement, and team dynamics
Generate impact as a trusted advisor by maintaining the ability to see the big picture in inherently complex and dynamic situations, and demonstrating a strong view for value in both prioritizing and solving problems
The Minimum Qualifications
Bachelor's degree or 5+ years of operations,
business management, consulting, communications or strategy & planning experience
8+ years operations, business management, consulting, communications or strategy & planning experience
The Ideal Qualifications
Experience supporting executive leadership or working in support of a Chief of Staff type function
High level of discretion and professionalism when working with senior leaders
Exceptional organizational skills
Advanced proficiency in PowerPoint and Microsoft Office Suite
Strong written and verbal communication skills, ability to distill complex topics into simple stories
Ability to manage multiple priorities and work effectively in a fast-paced environment
Experience working with matrix-organizational structures or cross-functional projects
Master's Degree
Key Attributes:
Proactive and solutions-oriented
Highly detail-oriented with strong follow-through
Strong interpersonal skills and ability to influence without authority
Comfortable operating with ambiguity and shifting priorities
Role model behaviors
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-RS1
Salary Range:
$128,000-$168,000At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.