Distribution & Service Manager

Career Opportunity - Distribution & Service Manager

About Bahama Blu

Bahama Blu Ltd. is a growing company focused on providing quality drinking water solutions to homes, businesses, and trade customers across The Bahamas. As the business continues to grow, Bahama Blu is strengthening its commercial and operational capabilities to support improved market execution, customer service, distribution efficiency, and long-term scalability. The Distribution & Service Manager will play a central role in helping the company deliver on these priorities. This position is based in the Bahamas.

Reporting to the General Manager/Managing Director, the Distribution & Service Manager will be responsible for leading and improving Bahama Blu’s distribution and customer service operations and overall customer service delivery. 

The Role
•   Develop, implement and monitor Standard Operating Procedures for Sales, Distribution and Customer Service.
•    Drive customer retention and account development efforts across both trade and direct-delivery segments. 
•    Lead the company’s distribution function to ensure timely, efficient, and customer-focused delivery execution. 
•    Oversee route planning, delivery schedules, territory coverage, and field service standards, 
monitoring and improving route productivity, delivery quality, service consistency, and issue resolution. 
•    Identify route-to-market improvements and areas for commercial expansion. 
•    Lead, coach and develop the frontline distribution and service teams, setting and guiding performance discussions.
•    Build and manage strong relationships with key customers and commercial partners.
•    Monitor competitor activity, customer trends, and market conditions to inform decision-making. 
•    Improve coordination between sales, warehousing, dispatch and delivery teams. 
•    Work closely with warehouse, dispatch, and operations teams to support product availability and dispatch readiness in line with customer demand and delivery requirements. 
•    Prepare and review regular reports on route productivity, service levels, customer trends, and operational challenges, tracking key performance indicators and driving corrective action where needed. 

The Candidate
•   The ideal candidate should possess a Bachelor’s degree in Business, Marketing, Logistics, Supply Chain, Operations Management, or a related field preferred, with a minimum of 5 years’ relevant experience in distribution, commercial operations, logistics, or route-to-market leadership.
•    Demonstrated experience operating at a senior management level, with responsibility for leading multi-level teams, driving performance, and improving execution across customer-facing and operational functions. The candidate must possess a strong understanding of distribution operations, route execution and a passion for customer service.
•    Proven experience leading frontline teams in a customer-facing and operationally intensive environment. 
•    Demonstrated ability to manage both commercial performance and service execution.
•    Experience in FMCG, beverage distribution, food and drink, retail distribution, or a similar fast-moving service environment would be an advantage. 
•    Experience working in a growing business where operational discipline and team alignment are critical. 
•    The ideal candidate will possess the ability to balance strategic oversight with hands-on execution. A willingness to work in the field is required in this role.
•    Strong planning, coordination, and problem-solving abilities

This will be a challenging and career rewarding opportunity for the candidate with the right skillset, experience and mindset to work in this dynamic environment. Curriculum Vitae with two business references should be submitted no later than June 30, 2026.