Customer Service Assistant Healthcare At Home Elk HaH

"Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider."

POSITION SUMMARY

Customer Service Assistant will function as a member of the Customer Service team to manage all referrals for home health and hospice from a variety of sources including: email, phone, fax, Ensocare, Careport, and other Referral Management Systems (RMS). The CS Assistant will review all referrals to assess basic eligibility for HH and Hospice and to ensure completeness. He/She will perform data entry of referral into the PHH at Home EMR, with oversight by licensed nursing personnel (LPN CS Specialist or CS Supervisor).

Qualifications

Education: High School Diploma or GED Required. 

Required Experience/Skills Experience: Six months to one year relevant medical experience and/or training or a combination of both.

 Required skills: General computer knowledge including Microsoft Office Products. Strong organizational skills. Excellent verbal and written communication skills. Exceptional interpersonal skills. Excellent telephone etiquette. 

Preferred Experience/Skills Preferred Skills: Home health or hospice experience preferred

WHAT WE OFFER:

• Professional Development
• Supportive and Experienced Peers

BENEFITS:

• Medical, Dental, and Vision
• Paid Time Off
• Travel reimbursement
• 25% discount on services at all Penn Highlands Healthcare facilities"