Back to jobs
Manager I, Risk, Creators - Variable
Bengaluru, Karnataka, INDPosted Yesterday
Full-timeonsite
Job Description
At Amazon, we're working to be the most customer-centric company on earth. We are looking for a talented and motivated people. If you'd like to help us build a safe place to find and buy anything online, this is your chance to make history. We are looking for a good leader who is passionate to deliver top notch Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes.
This role will be a key member of the TSS Risk team responsible for leading a team of risk investigators. This individual must be eager to dive deep into processes and have an accomplished record of delivering process efficiency. The preferred candidate should have good auditing skills, problem solving skills, process and system knowledge, and customer service passion.
Key job responsibilities
Basic Operations:
Operations & Delivery: Own team operations and delivery on quality, productivity, and service level metrics. Partner with program owners to deploy business strategies. Set team goals aligned with functional vision and track metrics with BAs.
People Management: Drive employee growth through development plans and career progression. Lead engagement initiatives, manage team structure for scale, own the hiring process, and represent the team in appraisals.
Workflow Management: Lead capacity planning, scheduling, and real-time queue management. Allocate resources to meet SLA targets, ensure optimal workload distribution, and maintain workflow SOPs. Track workflow metrics, identify bottlenecks, and drive throughput improvements.
Process Improvement: Partner with program owners to identify process, tool, and SOP gaps. Drive cross-team projects, build new metrics, and collaborate with WF/Ops Analytics to enhance operational efficiency and customer experience.
A day in the life
We're looking for an innovative, results-driven leader with strong people skills and sound judgment. This person will drive global strategy, set and achieve team goals, and partner with key stakeholders to identify improvement opportunities. Success requires the ability to internalize the vision, make independent decisions, and manage teams toward that vision. They must also serve as a change manager — building mechanisms to support organizational change and influencing teams through transitions.
About the team
Enforcement investigators investigate and analyze websites to determine their quality for acceptance into the Associates Program. In addition to monitoring websites for compliance, investigators will work to identify areas to improve processes, clarify policies and identify emerging trends. When they identify violations or low-quality sites, they’ll manage communication with the publisher. The Enforcement investigator position relies on judgment to accomplish goals and will work under very limited supervision of the manager. Individual problem-solving and skills are used to authenticate websites and accounts. Nearly all decisions are expected to be made independently.
At Amazon, we're working to be the most customer-centric company on earth. We are looking for a talented and motivated people. If you'd like to help us build a safe place to find and buy anything online,
- Experience with MS Office, MS Excel, and data retrieval languages
- Experience managing a team
- Experience in capacity planning, operations planning, business analysis or equivalent
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Experience in process improvement
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
This role will be a key member of the TSS Risk team responsible for leading a team of risk investigators. This individual must be eager to dive deep into processes and have an accomplished record of delivering process efficiency. The preferred candidate should have good auditing skills, problem solving skills, process and system knowledge, and customer service passion.
Key job responsibilities
Basic Operations:
Operations & Delivery: Own team operations and delivery on quality, productivity, and service level metrics. Partner with program owners to deploy business strategies. Set team goals aligned with functional vision and track metrics with BAs.
People Management: Drive employee growth through development plans and career progression. Lead engagement initiatives, manage team structure for scale, own the hiring process, and represent the team in appraisals.
Workflow Management: Lead capacity planning, scheduling, and real-time queue management. Allocate resources to meet SLA targets, ensure optimal workload distribution, and maintain workflow SOPs. Track workflow metrics, identify bottlenecks, and drive throughput improvements.
Process Improvement: Partner with program owners to identify process, tool, and SOP gaps. Drive cross-team projects, build new metrics, and collaborate with WF/Ops Analytics to enhance operational efficiency and customer experience.
A day in the life
We're looking for an innovative, results-driven leader with strong people skills and sound judgment. This person will drive global strategy, set and achieve team goals, and partner with key stakeholders to identify improvement opportunities. Success requires the ability to internalize the vision, make independent decisions, and manage teams toward that vision. They must also serve as a change manager — building mechanisms to support organizational change and influencing teams through transitions.
About the team
Enforcement investigators investigate and analyze websites to determine their quality for acceptance into the Associates Program. In addition to monitoring websites for compliance, investigators will work to identify areas to improve processes, clarify policies and identify emerging trends. When they identify violations or low-quality sites, they’ll manage communication with the publisher. The Enforcement investigator position relies on judgment to accomplish goals and will work under very limited supervision of the manager. Individual problem-solving and skills are used to authenticate websites and accounts. Nearly all decisions are expected to be made independently.
At Amazon, we're working to be the most customer-centric company on earth. We are looking for a talented and motivated people. If you'd like to help us build a safe place to find and buy anything online,
- Experience with MS Office, MS Excel, and data retrieval languages
- Experience managing a team
- Experience in capacity planning, operations planning, business analysis or equivalent
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Experience in process improvement
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.