Executive/Assistant Executive (Application Service Ops Section)

[What the role is]

We are looking for a service-oriented individual to join the Memorial Services and Operations Division which oversees the operation and maintenance of Government cemeteries, crematoria and columbaria. You will be stationed at either Mandai Crematorium & Columbarium or Choa Chu Kang Cemetery Complex and will play a key role in providing after-death care service.

[What you will be working on]

Your job responsibilities include:

• Attend to customers on applications for services provided at the Mandai Crematorium & Columbarium or Choa Chu Kang Cemetery
• Attend to public enquiries/requests made via telephone or email or in person
• Review and process applications submitted by the applicant
• Perform daily revenue collection checks and compile revenue reports
• Perform administrative duties e.g., data entry, filing and sorting of documents
• Carry out data analysis of cases received and processed when necessary
• Perform other duties assigned by supervisor

[What we are looking for]

Job Requirements:

• Experience in Frontline E-services preferred
• Prior working experience in customer service would be an advantage
• Good Knowledge of Microsoft Office Applications
• Willing to work in after-death care service environment
• Mature, independent, responsible and resourceful
• Tactful, approachable and patient
• Meticulous and ability to multi-task
• Ability to interact and foster teamwork
• Communicate in a friendly manner and enjoy working with others 
• Good organisational and administrative skills
• Willing to take initiatives
• Willing to work on weekends and public holidays