Medical Scheduler II - Central Scheduling

Knowledge and Skills Required- Demonstrates through behavior Kettering Health’s mission, vision, and service standards as outline in the organization’s training.- Attention to detail and ability to take initiative and resolve inquiries and issues. - Ability to listen and document notes simultaneously.- Maintains high energy and positive attitude. - Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, colleagues and leaders. - Ability to remain calm under pressure and understand the needs of the customer. - Ability to read, analyze, and interpret verbal and written instructions. - Displays a desire to...