Friendly Captcha is a cybersecurity startup from Munich, Germany. We protect over 25 million websites and apps from spam and bots – fully automated in the background, without requiring users to solve annoying tasks. Our solution is accessible and privacy-friendly in compliance with GDPR/CCPA.
We were honored with the German Founders Award 2023 for our innovative technology.
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F
Technical Customer Support B2B (Working Student)
WoerthseePosted 6 days ago
Internshiponsite
Job Description
Who we are
Your mission
- Customer Communication: Handle technical and commercial inquiries from international customers via email and ticket system
- Support: Assist developers, IT security managers, and product managers with integratio and usage of our solution
- Documentation: Maintain our knowledge base and create technical guides
- Process Optimization: Support automation of customer processes and development of internal tools
- CRM & Data: Maintain customer data and document activities in the CRM system
- Security Topics: Participate in security assessments and data privacy inquiries
What we offer
- Practical experience in a growing cybersecurity company
- Insights into topics like GDPR, IT security, SaaS, and API technologies
- Direct collaboration with Development, Security, and Sales teams
- Flexible work schedule
- Small, focused team with flat hierarchies
- Office in Munich-West/Wörthsee by the lake
- Fair compensation, MacBook, coffee, and team events
Your profile
- Studies: Business Informatics, Computer Science, Business Administration with IT focus, or Cybersecurity
- Communication: Good German and English written and verbal skills
- Technical Understanding: Interest in web technologies, APIs, and cloud infrastructures
- Work Style: Structured, solution-oriented, and reliable
- Nice-to-have: Initial experience with ticket systems, CRM tools, or support processes