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Technical Solutions Engineer, Networking/Media Content Delivery
Posted Today
Job Description
- Collaborate with a global team of engineers/consultants to ensure 24-hour customer support, including occasionally working non-standard hours/shifts, and weekends as needed.
- Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Develop an in-depth understanding of Google Cloud networking technologies, including internal implementation details.
- Improve the supportability of Google Cloud networking technologies by working with product engineering teams, collaborating on product launches and helping product teams understand customer issues to improve existing products.