Client Case Manager - Day Reporting and Electronic Home Monitoring

Boulder County Community Services Department is seeking to hire a Client Case Manager - Day Reporting and Electronic Home Monitoring. The case management role will be responsible for a caseload in all elements of one or more alternative sentencing programs currently utilized in Boulder County and the corresponding case management team. Current alternative sentencing programs include: Electronic Home Monitoring, Day Reporting, Work Release and Community Corrections.

Joe Pelle Center (JPC) Client Case Managers supports clients’ practical skills and tools needed to be successful in the program and upon reentry into the community. Emphasis is placed on treatment that specifically addresses criminogenic risk/needs by using social learning skill-building activities to assist with cognitive, social, emotional, and coping skill development, and utilizes Cognitive Behavioral Interventions.

This is a full-time, benefited position that will work non-traditional shifts and workdays including Wednesday - Saturday 40 hours per week, with hours based on workload need. This position will work out of 3260 Airport Road, Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt. 

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $67,068.00 - $81,834.00 Annually

Tentative Hiring Timeline:

• Phone Screening: Week of June 22nd
• First Round Interviews: July 2nd
• Second Round Interviews (if needed): Week of July 6th 
• Language Proficiency Test (if applicable): Week of July 6th
• Reference Check: Week of July 6th

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

1. Exercises direct and indirect supervision of JPC clients and ensures compliance with program policies, procedures, rules, regulations, standards, local and state statutes, and best practices
2. Performs case management for assigned clients using validated assessment tools; co-creates case plans with clients; utilizes evidence-based practices in interactions and interventions
3. Coordinates in other areas of the JPC to ensure efficient and effective dissemination of information, scheduling of program related client activities inside and outside the facility and other program specific items that must be accounted for in daily facility operations
4. Participates in off-site job/activity checks, substance use testing, random searches of property and person and documentation and conducts investigation of rule violations
5. Ensures that proper intake procedures, client evaluations and release from sentence reviews are computed in a timely manner and that related client updates are properly disseminated
6. Responds to emergency situations involving clients both inside and outside of the facility and after standard work hours when necessary
7. Coordinates with courts, probation, and other law enforcement agencies regarding client assignment, participation, and compliance with sentencing programs, including DCJ standards
8. Regularly participates in cross-program training to provide program coverage, on-call consultation, and technical assistance to staff
9. Exercises accountability to the system partners throughout the 20th Judicial, provides documentation to court as needed, and provides written and oral testimony if required
10. Support senior leadership in EOC emergency situations as directed
11. Conducts financial discussions with clients regarding program fees, restitutions, and personal budgeting
12. Performs related work, as required
13. May be reassigned during emergency situations

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:

• 6 years of combined education and experience in criminal justice, human services, or a related field.

Additional related education may count towards required experience.
 

DRIVER'S LICENSE:

• Applicants must have a valid driver's license and a clean driving record
• For more information regarding a clean driving record, please click here.

BACKGROUND CHECK & FINGERPRINTING:

• A job offer is contingent on passing a background investigation with fingerprinting

PREFERRED QUALIFICATIONS: 

• Bilingual in English and Spanish
  1. Additional compensation will be provided based on the use of bilingual skills. 

KNOWLEDGE, SKILLS, & ABILITIES:

• Strong self-awareness of diversity, equity, and inclusion considerations in working with teams and clients in the criminal justice system
• Ability to work effectively with other employees, clients, agencies, and the public
• System-level knowledge of the Criminal Justice system with knowledge in adult correctional settings and alternative sentencing programs; specifically, day reporting, home monitoring, work release and community corrections
• Skills in de-escalation, conflict resolution and motivational interviewing
• Understands basic business and office protocols and use of various software systems to include SharePoint and Excel
• Excellent verbal and written communication skills
• Knowledge of evidence-based practices, gender-specific programing and trauma-informed care
• Effective communication style in interactions with clients, coworkers, partners, and supervisors
• Ability to work directly with at-risk and disadvantaged populations including those potentially in crisis
• Interviewing and counseling skills
• Ability to work effectively with other employees, clients, agencies and the public

PHYSICAL REQUIREMENTS:

• Frequently walks, bends, crouches and sits or stands for extended periods of time
• By position, operates large vehicles daily and/or conducts home visits, occasionally required to physically pursue, restrain and control minors housed in the Juvenile Center
• Pushing/pulling meal cart, occasional lifting and carrying
  Frequent hand/eye coordination to operate computer keyboard and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and members of the public

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.