Manager – CS Operations Excellence (Group Insurance)

Responsibilities: 1

Process Improvement & Operational Control Review end-to-end Group policy administration workflow (policy setup, member endorsement, policy change, and data transfer to claim) Identify operational gaps, duplicate work, and manual processes Design standardized workflows and SOPs for Group operations Implement operational control points to prevent data errors Coordinate with Underwriting, Claims, and IT teams to align operational processes Support incident tracking and root-cause analysis for operational issues 2

Data Management & Data Accuracy Create and maintain a centralized group policy financial and operational data structure (operational database / operational data mart) Consolidate data from multiple sources (core system, Excel, partner files, reports) Ensure policy and member data are accurate and claim-ready Perform data reconciliation between systems Monitor data quality and identify inconsistencies Establish a “single source of truth” for Group policy information 3

Automation & System Support Automate manual operational tasks using tools such as: Design automated process preparation and operational validation checks Coordinate with IT for system enhancement

4

Reporting & Management Dashboard Develop automated operational reports and dashboards Generate regular reports that related with group policy Reduce manual report preparation Support management decision-making using operational data 5

Governance & Documentation Document operational workflows and data definitions Maintain operational reporting dictionary and data mapping Support audit and compliance review related to operational data Maintain issue log, change log, and process documentation

: Bachelor's Degree in any field of study Minimum 3-5 years of experience in Insurance Operation, Data Analysis

Business Analyst, or Process Improvement Experienced in Process Improvement with understanding Data & IT concept Understanding operational workflow and system integration Advance Excel (Power query / pivot table/ Data cleansing) Database concept (table, join, data mapping) Reporting tools (Power BI, Tableau, or similar) Basic Automation / Scripting / RPA (Power automate, Python or similar) Analytical mindset with strong problem-solving skills

Attention to detail and high data accuracy standards

Ability to interpret complex data and communicate insights clearly to non-technical stakeholders

Good project management and organizational skills

Ability to work independently and collaboratively in a fast-paced environment About Krungthai-AXA Life Insurance Krungthai-AXA Life Insurance Public Company Limited, created from a solid co-investment partnership between Krungthai Bank PCL. and the AXA Group, global financial protection and asset-management specialists

The trademark of Krungthai-AXA Life Insurance is designed to indicate the combination of the two corporations

Krung Thai Bank PCL. and AXA Group logos are aligned with Thai characters displaying the company name as Krungthai-AXA Life Insurance placed above the red line and the new company signature

Redefining/Life Insurance

Today Krungthai-AXA Life Insurance Public Company Limited is a fast-growing life insurance company with a vision – Ambition AXA

Our Perks and

Employee and Family Health Insurance

Life and Accident Insurance

Hybrid Working and Flexible Working Hours Annual Leave & Birthday Leave

Increment & Bonus Digital Learning - Self Learning Organization Annual Health Check up Provident Fund