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Job Description
- Scope and lead end-to-end user research programs using various methodologies, including usability evaluations, in-depth interviews, surveys, and co-design.
- Understand complex business and user needs within the Trust and Safety operating environment to improve creator experiences and user safety.
- Translate research insights and recommendations into opportunities to inform product strategy, roadmap development, implementation, and launch.
- Collaborate closely with Research Leads, User Experience Designers, Product Managers, and Engineers to make strategic experience trade-offs.
- Organize workshops and brainstorming sessions to align cross-functional teams on core problems and prioritize future solution landscapes.