Senior Service Designer/Innovation Lead
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Service Designer/Innovation Lead based in the United States.
This role sits at the intersection of strategy, design, and systems thinking, focusing on shaping end-to-end services that connect customer experiences with the operational and technical ecosystems behind them. You will work closely with client organizations to understand complex challenges, define opportunity areas, and design services that are both user-centered and operationally viable. Acting as both strategist and hands-on designer, you will guide teams through ambiguity, turning fragmented systems into coherent, scalable experiences. The environment is highly collaborative, requiring strong facilitation skills and the ability to align diverse stakeholders around shared outcomes. You will lead service design efforts across discovery, definition, and delivery phases, influencing decisions from executive leadership to delivery teams. This is a role for someone who thrives in complexity and enjoys shaping how organizations deliver value end to end.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Service Designer/Innovation Lead based in the United States.
This role sits at the intersection of strategy, design, and systems thinking, focusing on shaping end-to-end services that connect customer experiences with the operational and technical ecosystems behind them. You will work closely with client organizations to understand complex challenges, define opportunity areas, and design services that are both user-centered and operationally viable. Acting as both strategist and hands-on designer, you will guide teams through ambiguity, turning fragmented systems into coherent, scalable experiences. The environment is highly collaborative, requiring strong facilitation skills and the ability to align diverse stakeholders around shared outcomes. You will lead service design efforts across discovery, definition, and delivery phases, influencing decisions from executive leadership to delivery teams. This is a role for someone who thrives in complexity and enjoys shaping how organizations deliver value end to end.