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DHL

Customer Service Executive

Colombo, Western Province, Sri LankaPosted 1 weeks ago
hybrid

Job Description

CUSTOMER SERVICE EXECUTIVE

Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
Do you want to be part of a company that connects people worldwide?
Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!

Responsibilities

- Work in Customer Service call centre, manage calls from Customer Service hotline, Email. Live Chat and provide quality service to both local and overseas customers
- Handle order booking and shipment tracking to provide one-stop solution
- Seize upselling and cross-selling opportunity of valued added services
- Work with team members to achieve overall CS performance standards
- Passed the G.C.E Advanced Level
- Customer service experience is an advantage, school leavers will also be considered
- Good communication and telephone skills
- Able to work on shifts
- Good command of spoken and written English.

Our Offer

- Attractive remuneration & benefits 
- Referral Bonus & Staff Discounts 
- Structured training program
- Strong career support in an international environment

The selected candidate can look forward to a very attractive remuneration package above the market average couple with a lucrative incentive scheme.

Send in your CV together with the names of two non-related referees to reach us within 10 days of this advertisement. Email: [email protected]

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Customer Service Executive at DHL | Renata