Claim Account Manager – Global Risk Management

AXA XL is an

Employer

Claim Account Manager – Global Risk Management Chicago, Dallas Our Claims team sets us apart

Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly

How do you make a good thing better

You focus on excellence and creating a culture of continuous improvement

You create an environment that fosters collaboration, customer service and colleague development

You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement

As a Claim Account Manager – Global Risk Management for the Americas, you will be responsible for claim account management functions for customers helping to sell AXA XL Claims value in the marketplace and managing claims-related service issues for our customers, Third Party Administrators (“TPAs”) and key distribution partners

What you’ll be doing What will your essential

include

Representing AXA XL externally with brokers and customers promoting AXA XL claims value proposition to help distinguish us in the unbundled marketplace

Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers

Completion of new account implementations including Account Profiles, Certificate of Instruction documents and set-up meetings with new insured, TPA, broker partners to ensure all parties are aware of their roles and

on the program

Holding client stewardship meetings to address performance of the program and opportunities for improvement, in participation with the client’s third-party claims administrator

Interaction with the third-party administrator as needed to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program

Management of the claim audit process for the client, including coordinating the necessary internal and external resources to conduct the audit, and leading the audit wrap-up meeting

Conducting meetings with clients as necessary to resolve issues and manage the ongoing client relationship

Interaction with the Claims Technical Team on individual losses

Proactive communication with internal and external stakeholders to deliver optimal claims service

You will report to the Head of TPA Account Management

BRING We’re looking for someone who has these abilities and skills: Required Skills and Abilities: Broad claims account and vendor management experience: Ideal candidates should have advance experience within a TPA or Insurance Carrier and Group Captives

Robust organizational abilities to track multiple projects and tasks

Effective Technical Multi-Jurisdictional claims experience in a broad base of lines of business including but not limited to: Worker’s

, Auto and General Liability

Technical skills with Excel, PowerPoint and Word and /or business intelligence tools in order to perform data analysis

Education: A Bachelor’s Degree or equivalent is required for this role

Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required

Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business leadership and business partners

Travel is anticipated up to 25-30% of the time

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks

For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it

How

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward

Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic

At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success

That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential

It’s about helping one another — and our business — to move forward and succeed.   Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements Enhanced family-friendly leave

Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter   Learn more at Inclusion & Diversity at AXA XL | AXA XL

AXA XL is an

Employer

Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security

It provides competitive

and personalized, inclusive

that evolve as you do

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence

Sustainability At AXA XL, Sustainability is integral to our business strategy

In an ever-changing world, AXA XL protects what matters most for our clients and communities

We know that sustainability is at the root of a more resilient future

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations

Our Pillars: Valuing nature: How we impact nature affects how nature impacts us

Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future

We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans

Addressing climate change: The effects of a changing climate are far-reaching and significant

Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption

We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions

Integrating ESG: All companies have a role to play in building a more resilient future

Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business

We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting

AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs

These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving

For more information, please see Sustainability at AXA XL

The U.S. base

range for this position is USD 139,300-208,900

Actual pay will be determined based upon the individual’s skills, experience and location

We strive for market alignment and internal equity with our colleagues’ pay

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer

such as a competitive retirement savings plan, health and wellness programs, and many other

We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers

For more details about AXA XL’s

offerings, please visit US

at a Glance 2026.