Job Description
Customer Services Advisor
Bristol Hospital | Sales & Marketing, Patient Services | Permanent | Full time
37.5 hours per week
Working hours are typically between 08:00 – 17:00 (Monday – Friday)
Salary £25,038 per annum
We have an exciting opportunity for a full time Customer Service Advisor to join our team at Nuffield Health Bristol Hospital.
This is a key front-line role supporting both the patient experience and the growth of our private healthcare services. We’re looking for someone who thrives in a fast-paced, patient-focused environment and is committed to delivering high-quality customer service while supporting operational efficiency.
As a Customer Service Advisor, you will:
Act as a key first point of contact for patients, consultants, GPs and medical secretaries, delivering a professional and conversion-focused service across phone, email and face-to-face enquiries
Provide tailored advice on consultants, specialties and pricing, proactively guiding patients towards appropriate appointments
Manage self-pay and PMI patient journeys end-to-end, from enquiry through to booking and follow-up, with a focus on maximising conversions
Produce accurate self-pay quotations, confidently discussing options and supporting price matching where appropriate
Take ownership of enquiries and sales leads, using CRM systems (e.g. Salesforce) to track, follow up and convert opportunities into confirmed bookings
Book, amend and optimise appointments, supporting effective clinic utilisation and minimising unused capacity
Support referral and admission processes, working closely with consultants and medical secretaries to ensure efficient patient pathways
Build and maintain strong relationships with internal and external stakeholders, including supporting growth in GP and consultant referrals
Contribute to KPI tracking, sales performance, and local marketing initiatives to drive service growth
Flex across wider administrative teams as required to support demand and maintain service continuity
What we’re looking for:
A confident, engaging communicator with a strong customer and results-focused approach
Proven ability to convert enquiries into bookings and proactively follow up opportunities
Strong organisational, administrative and IT skills with excellent attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience in a customer-facing or target-driven role (healthcare experience desirable)
Educated to GCSE level in English and Maths (or equivalent); NVQ Level 2 in Business & Administration desirable
Experience using CRM systems, or willingness to learn quickly
A proactive, flexible team player committed to delivering high-quality service and supporting business growth
Helping you feel good:
We want you to be your best, and we’ll support you to get there. Our benefits package includes free gym membership across our Fitness & Wellbeing clubs and a range of lifestyle and financial wellbeing benefits, alongside training and career development opportunities.
About Nuffield Health Bristol Hospital:
Our Bristol Hospital is a modern, patient-focused environment delivering a wide range of high-quality treatments and services to the local community. Our teams are committed to clinical excellence and exceptional patient care, working collaboratively to achieve the best outcomes.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.