Lead Field Technician

Overview POSITION PURPOSE: The Lead Field Technician will be responsible for managing various processes in the absence of a Field Tech Supervisor

They will be the lead for their remote/satellite markets and will provide leadership and effective coordination in order to ensure efficient business operations and customer satisfaction

This position will also monitor quality, training and day-to-day operations to meet established criteria and quality assurance goals ensuring operational plans are aligned with business objectives

ESSENTIAL DUTIES: Meet with technicians on a regular basis to develop an on-going partnership through weekly tech meetings, assisting in field and interacting in parking lot

Conduct training, utilizing the company's safety, quality, and customer service practices, policies, and standards

Promote teamwork, the company's mission and operational goals

Ensure that all OSHA

are met and adhered to

Perform work on work orders to complete installs, or repairs as needed

Maintains and distributes inventory and materials

Establishes working relationships with employees and serves as a conduit between employees and senior management

Responsible for assisting field technicians with problems and trouble-shooting advanced issues and providing technical expertise

Responsible for assuring Quality Assurance standards are met and maintained in compliance with Company quality standards

Ability to effectively present information and respond to questions from a remote manager, customers, and employees

Supervises direct reports ensuring objectives set forth are monitored and accomplished

Ensures cross-functional relationships with Office Staff, Warehouse, Call Center and other Support Staff

Prepares the site for expansion into other service lines

Ensures a safe work environment is maintained by training and following safe practices and adhering to safety policies

Evaluates the quality of work performed in the field

Investigates, documents and files/monitors damage claims, motor vehicle accidents and personal injuries ensuring compliance with Company policies

Drives and operates company vehicles safely in accordance with established policies, courteously and defensively and ensures that maintenance and care is performed appropriately

Reports the need for vehicle repair or service when required and/or prescribed

Maintain strict adherence to safety protocols and procedures in this safety-sensitive role OTHER DUTIES: Assists with advanced and difficult jobs including providing fall protection assistance

Performs general clerical work such as filing, copying, mailing, etc

Performs other duties as assigned

INCUMBENTS ARE HELD ACCOUNTABLE FOR ALL DUTIES OF THIS JOB JOB SPECIFICATIONS Required Knowledge/Skills/Attributes Solid ability to provide excellent customer service and establish and maintain credibility and interpersonal relationships with diverse group of individuals (e.g., business leaders, colleagues, staff at all levels)

Solid ability to handle confidential, sensitive and critical issues with demonstrated history of a commitment to ethics, honesty, integrity and credibility

Solid ability to manage a remote staff in a fast-paced environment

Solid ability to collaborate effectively with others

Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals

Solid organizational and planning skills ability to multi-task attention to detail productive without compromising quality

Solid ability to work under pressure to meet deadlines while managing internal customer expectations and resetting accordingly

Solid ability to set and balance short- and long-term priorities and remain focused within a rigorous, fast-paced and dynamic environment

Solid ability to effectively take action to solve problems while exhibiting sound judgment and successful stress tolerance

Solid knowledge of word processing, spreadsheet, presentation and email software (preferably Microsoft Word, Excel, PowerPoint, Outlook, Internet)

Solid ability to manage conflict and resolve team member issues effectively and efficiently

Solid ability to exercise good judgment and discretion in selecting methods and techniques for obtaining solutions and meeting performance metrics

Solid ability to work in a team environment along with the ability to work independently with minimal supervision

Solid ability to be results-oriented that makes a difference, taking initiative to make things happen, accepts accountability and has a "can do" attitude

Education Associate's degree from two-year college or technical school preferred

SCTE, SBCA and/or other industry certifications required

Experience · Minimum of two (2) years operations experience required

Minimum of four (4) years operations experience may be substituted for previously stated education and experience

SUPERVISORY RESPONSBILITIES: Generally, supervises between 3 and 10 technicians WORKING CONDITIONS: Exempt Working Conditions Frequently: Standing, walking, lifting up to 75 pounds over head, carrying up to 75 pounds, climbing a 40-foot ladder, balancing, stooping, kneeling, crouching, reaching, handling, talking, hearing, repetitive motion, eye/hand/foot coordination

While performing the duties of this job, the employee is exposed to extreme weather conditions

The noise level in the work environment is usually moderate

Long hours, nights, weekends holidays, and variable schedules are highly possible and will be expected in order to perform the essential functions of the position

Hours fluctuate throughout the year with the busiest times during the summer months

Working conditions described here are representative of those that must be met by an employee to successfully perform the essential duties of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

NOTE: This job description is not intended to be an exhaustive list of all duties,

or

associated with the job

Pay Range: $24.00

: Medical, dental and vision

options Supplemental

(Aflac) 401(k) with a company match Employee stock purchase plan Paid time off, time off for bereavement, jury duty and 6 paid holidays Prescription Drug Plan (CVS Caremark) Telehealth Flexible Spending Accounts (FSA) Short and Long Term Disability Life and AD&D Insurance Employee Assistance Program Legal Plan Annual Bonus (at company’s discretion) 0-1 year - 56 hours prorated in year hired Jan. 1 after year hired - 56 hours Jan. 1 after 1st anniversary - 96 hours Jan. 1 after 3rd anniversary - 96 hours (40 hours prorated based on hire date) Jan. 1 after 5th anniversary - 136 hours (40 hours prorated based on hire date) MasTec, Inc. is an equal employment opportunity employer

The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, gender, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, genetic information, veteran status or any other consideration made unlawful by applicable federal, state, or local laws

The Company also prohibits harassment of applicants and employees based on any of these protected categories

It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.