Job Description
As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.
Job Summary
The purpose of this position is to ensure the highest possible satisfaction of users of LivaNova hardware (heart-lung machine Essenz and ATS) by providing rapid response to technical issues and delivering high-quality service.
Key Responsibilities
- 1st level support for LivaNova Essenz HLM (heart-lung machine) and ATS (autotransfusion device)
- 1st level support for LivaNova data management
- Database customization, network integration (HL7), and third-party device integration for LivaNova HLM
- Timely preparation of service reports
- Compliance with LivaNova guidelines
- Independent planning and execution of incoming customer assignments
Required Knowledge, Skills, and Abilities
- Completed technical education, e.g., in electrical engineering, mechanical engineering, or biomedical engineering
- Fluent Polish and English, both written and spoken
- Knowledge of hospital IT systems
- Advanced knowledge of Windows and networking technologies
- Ability to work independently
- Customer-oriented approach
- Commitment and flexibility
- Valid driver’s license (Class B)
- High willingness to travel (75%)