Customer Service Supervisor

Job Summary:**

Oversee and lead a team of customer service representatives, ensuring the delivery of exceptional service and resolution of customer inquiries for Global Blue LLC.

Job Responsibilities:**

* Manage, coach, and motivate a team of customer service representatives to meet and exceed performance targets.
* Monitor daily team performance, identify areas for improvement, and implement corrective actions.
* Handle escalated customer issues and complaints, providing timely and effective resolutions.
* Develop and implement customer service policies, procedures, and best practices.
* Conduct regular team meetings, training sessions, and performance reviews.
* Analyze customer feedback and data to identify trends and recommend service enhancements.
* Collaborate with other departments to ensure seamless customer experiences.
* Maintain accurate records of customer interactions and team performance.
* Ensure adherence to company policies and regulatory requirements.

Job Qualifications:**

* Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory role.
* Proven ability to lead, motivate, and develop a team.
* Excellent communication, interpersonal, and problem-solving skills.
* Strong understanding of customer service principles and practices.
* Proficiency in CRM software and Microsoft Office Suite.
* Ability to work effectively in a fast-paced and dynamic environment.
* High school diploma or equivalent required; Bachelor's degree preferred.