Call Center Agent - Dutch Speaking - Claremont, South Africa

Key Responsibilities:

1. Transaction Processing
Transactions include:
• Tenders, quotations, renewals, credit checks & gas confirmations, setting up accounts & contracts, handling exceptions and rejections, new starts, billing/invoicing, disconnections, terminations, change of occupations, confirmations, objections, withdrawals, metering and registration checks, meter reads, asset amendments, direct debits, fixed acceptances, refunds and re-energizations

2. Query Resolution (Voice, Email & Correspondence)
• Performing welcome calls to new customers
• Investigating and responding to a range of customer queries or enquiries on dual fuel portfolios via telephone, email & white mail (letters/faxes)
• Liaising with internal/ external parties to resolve customer queries
• Analyzing and interpreting data on the available systems to resolve customer queries and enable billing & collections
• Obtaining and evaluating all relevant information to resolve product and service queries & complaints

3. Collections & Debt Management
• Making and receiving calls to maximize cash collection, while maintaining customer service & retention
• Collecting cash, minimizing bad debt write offs & preventing future cases/failed debits.
4. Data Gathering
• Updating customer and/or company information on all relevant systems

· Must be able to travel between WNS sites locally when required

· Own transport