Job Description

• Current work authorization for Canada is required for all openings.

• You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement.

• The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. =

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Fidelity Wealth is a new wealth management service, designed to support financial advisors with their succession planning and transition to retirement. Our mission is to help financial advisors achieve their own retirement goals with confidence, knowing that their clients will continue to be offered professional financial advice and leading investment management solutions.

To learn more about Fidelity Wealth, please visit: https://www.wealth.fidelity.ca/en/

What We Do

The Senior Wealth Associate will play a key role in providing advanced operational and client-service support to our Wealth Advisors and clients. The Senior Wealth Associate will act as a subject-matter resource for complex requests and high-impact service. The successful candidate must have a strong background in Wealth Management and operational support.

How You’ll Make an Impact

Client, Advisor & Business Development Support

• Deliver superior client experience in assisting clients and advisors with day-to-day requests

• Support Wealth Advisors in managing and servicing client relationships

• Prepare and participate in client meetings as required

• Manage escalations by assessing issues, collaborating with relevant teams, and driving timely resolution

• Support Wealth Advisors in driving growth through proactive outreach and lead qualification

• Conduct outbound calls to identify and qualify new client opportunities

• Maintain and track a pipeline in CRM, ensuring consistent follow-up

• Identify opportunities within existing client relationships for additional services or referrals

• Support Wealth Advisors in financial planning activities

• Execute trades in line with client risk profiles, and provide trade support by executing and coordinating transactions as instructed.

Operations & Client Journey Management

• Own and track the end-to-end client journey, including account opening, transfers, and key milestones

• Partner with management to monitor progress, identify bottlenecks, and ensure timely onboarding and transfers

• Proactively manage and escalate operational issues to minimize impact on clients and advisors

• Maintain accurate client records across CRM and back-office platforms

• Run reports and analytics to support advisor insights and operational tracking

Team & Continuous Improvement

• Support technology troubleshooting and operational inquiries

• Contribute to process improvements and operational efficiency initiatives

• Mentor and train Junior Wealth Associates and Onboarding Specialists to build capability and expertise

What We’re Looking For

• Completion of a University degree in Business, Commerce, Finance or related field or equivalent work experience required

• 3+ years of relevant experience in the wealth management operations space

• Superior knowledge of the investment industry and products

• 1-3 years of experience in a post trade operations role

• Bilingual in English and French

• Must be licensed as a Registered Representative (RR) and have ability to sell both mutual funds and securities

• Financial planning experience and familiarity with Salesforce/portfolio management tools are an asset

• Other designations such as CFA/CIM/CFP/PFP is an asset

What You’ll Need

• Bilingual in English and French

• Strong knowledge of industry standards, investment products, and wealth management procedures

• Exceptional communication and relationship-management skills with a client-centric mindset

• Detail-oriented with organizational skills and the ability to prioritize competing tasks

• Team player with the ability to collaborate with cross-functional teams

• Strong understanding of regulatory requirements applicable to clients, including KYC/AML regulations

• Understanding of product structures, capital markets and investments

• Excellent understanding of financial market and investment products

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: A competitive annual range of $105,000 to 123,000, based on your experience and qualifications.

• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity.  If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team