Quality and Lodging Experience Coordinator - Year-Round - Full-Time
Job Description
WHAT’S IN IT FOR ME?
Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
Save on meals across resort restaurants and cafés, including Starbucks.
Receive exclusive discounts at all Blue Mountain-owned retail stores.
Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.
**INTERNAL POSTING ONLY**
HOURLY RATE - $21.43
FULL-TIME HOURS:
Year-Round with health and dental benefits
Average 5 shifts per week
8-hour shifts – Typically Monday to Friday, 8:30am to 5:00pm
Some evenings and weekends may be required
WHAT WILL I BE DOING?
In this role, you’ll help ensure every stay is seamless, memorable, and uniquely ours. You’ll be both a quality champion and a guest experience enhancer, bringing insight, organization, and creativity to our lodging operations.
Conducting audits of guest and team areas to ensure Blue Mountain standards are met.
Acting as “experience detective”—spot opportunities to level up quality and consistency across properties
Supporting the creation of reporting tools and transform data into meaningful, insight-driven improvements
Helping track trends and recommending ways to keep raising the bar
Helping develop and maintain our Lodging Standards Library—the guide for delivering consistently outstanding experiences
Supporting the evolution of policies, SOPs, and processes.
Assisting in standardizing training, service delivery, and loyalty experiences across all lodging teams
Coordinating, supporting, and leading engaging training programs.
Owning guest recognition experiences for our Loyalty Program; planning, organizing, and executing thoughtful surprises from the Excite Room.
WHAT DO WE NEED FROM YOU?
Excellent written and verbal communication skills; you will be communicating with guests and leaders on resort.
Strong attention to detail; you notice the details others miss!
You’re organized, curious, and always looking for better ways to do things
You bring positive energy and believe work should be both purposeful and fun
Intermediate Computer – MS Office (Word and Excel). SMS knowledge is an asset.
Experience in multiple departments within the Lodging Division is an asset.
*This role is being posted to fill a new position
AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE
BLUE MOUNTAIN RESORT COMPANY OVERVIEW
Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
ALTERRA COMPANY OVERVIEW
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.