Agency Project Manager

Key Responsibilities Project Planning & Delivery Lead end‑to‑end project management from ideation through execution and completion, ensuring alignment with agency strategy

Facilitate project planning sessions to define objectives, scope, timelines, resources, and budgets

Develop and maintain detailed project plans, milestones, risk registers, and timelines

Monitor project progress and proactively adapt plans to address changes, risks, or dependencies

Ensure projects are delivered on time, within budget, and to agreed quality standards

Stakeholder & Relationship Management Act as a key liaison between the Chief Agency Office, internal stakeholders, clients, and external partners

Manage expectations, communicate project status, and escalate issues where required

Build strong, trusted relationships to support effective decision‑making and execution

Governance, Reporting & Documentation Maintain accurate and up‑to‑date project documentation, including business cases, project charters, status updates, and post‑project reviews

Conduct regular project reviews and prepare clear, insightful reports for executive and senior management

Ensure projects follow agreed governance frameworks, processes, and approval requirements

Process Improvement & Optimisation Identify opportunities to streamline project delivery, improve agency processes, and enhance efficiency

Recommend and implement best practices, tools, and methodologies for project management

Support continuous improvement across the agency’s approach to planning, execution, and reporting

Growth & Strategic Initiatives Support the Chief Agency Office in identifying growth opportunities and initiating new projects

Assist in translating strategic priorities into actionable initiatives and roadmaps

Contribute to special projects and ad‑hoc initiatives aligned with agency transformation and growth

Key Skills & Competencies Over 8 years in agency business and relevant experience in project management Strong project management skills with the ability to manage multiple projects simultaneously

Excellent planning, organisation, and time‑management abilities

Strong stakeholder management and communication skills, including executive‑level reporting

Ability to work in a fast‑paced, agency environment with changing priorities

Analytical mindset with strong problem‑solving and decision‑making skills

Proactive, adaptable, and results‑driven approach

About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide

Our purpose is to act for human progress by protecting what matters

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance

We are the largest General Insurance provider and a major Health and Employee Benefits provider

Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve

At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community

We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research

Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations

We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company

AXA is an equal opportunity employer

We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued

We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).