Senior Associate / Manager - Client Listening Coordinator

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Brand & Communications

Management Level

Senior Associate

Job Description & Summary

Your Team
The Clients & Markets team supports PwC Switzerland’s leadership and client-facing teams by strengthening client relationships and enabling a consistent, high-quality client experience. Working closely with partners, engagement leaders and leadership teams, the function plays a key role in gathering, structuring, and translating client feedback into actionable insights. The team acts as a central coordination point for client listening activities, ensuring transparency, quality and impact across key accounts and strategic client segments.

 

Your Impact
• Coordinate PwC Switzerland’s client listening programme across key client segments, accounts and leadership stakeholders
• Align annually with ASR leadership, Family Business and Middle Market partners, and Global Client Partners to define targets and focus areas
• Consolidate and analyze prior-year client listening results and present insights to leadership on request
• Track and maintain the agreed client listening roadmap, including meetings, actions and follow-ups
• Act as the central point of contact for all client listening topics and related processes
• Initiate and manage client feedback surveys using the client listening tool and ensure timely distribution of results
• Maintain accurate status records, documentation and results folders on a daily basis
• Collaborate closely with the Client Listening Lead and, where appropriate, support partners in client feedback meetings

 

Your Skill Set
• Bachelor’s degree as a minimum qualification
• Senior Associate or Manager level with 2–3 years of professional experience, preferably in a Big 4 or consulting environment
• Solid understanding of client listening programmes, engagement processes and stakeholder management
• Fluency in German and English, written and spoken
• Strong attention to detail and a high level of accuracy in data handling and documentation
• Advanced IT and office system skills, particularly in Microsoft Office (especially Excel) and Salesforce
• Ability to streamline manual processes, reduce error risk and improve efficiency and quality
• Clear, confident communication and presentation skills across senior stakeholder groups
• Organized, service-oriented and proactive mindset with a collaborative, team-focused approach
• Ownership mentality combined with resilience and positive energy when dealing with complexity

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Bonus Program Design, Business Development, Business Opportunities, Communication, Compensation Strategy, Creativity, CRM Software, Customer Insight, Customer Liaison, Customer Needs Analysis, Customer Retention, Deal Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Lead Follow-Up, Lead Management, Learning Agility, National Sales Training {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date