Senior ICT Support Engineer

King’s College Hospital London – Dubai is seeking a skilled and proactive ICT Support Engineer to join our IT Department. The successful candidate will play a key role in ensuring the effective support, maintenance, and availability of IT systems across the hospital, supporting both clinical and non‑clinical operations.

Key Responsibilities:

• Provide first- and second-line ICT support to end users across the hospital
• Install, configure, and maintain desktops, laptops, printers, and related peripherals
• Troubleshoot hardware, software, network, and application issues
• Support hospital systems and clinical applications in coordination with vendors and internal teams
• Escalate complex technical issues where required and ensure timely resolution
• Maintain accurate documentation, asset registers, and incident records
• Ensure compliance with IT security policies, data protection standards, and hospital procedures

Requirements:

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field
• Proven experience in an ICT Support / IT Support Engineer role, preferably within a healthcare environment
• Strong knowledge of Windows operating systems, MS Office, networking basics, and end‑user support
• Experience with service desk tools and ticketing systems
• Good understanding of IT security and best practices
• Excellent communication, customer service, and problem‑solving skills
• Ability to work effectively in a fast‑paced, clinical environment