Warranty Specialist

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What we offer:

Group Summary:

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serve as the primary contact for all warranty-related matters, including reviewing, processing, documenting, and resolving customer warranty claims while providing internal and external support.
• Investigate warranty failures through data analysis, testing, and field reports; perform root cause analysis (8D, 5 Why, Fishbone) and implement corrective and preventive actions (CAPA) to improve product quality and reduce costs.
• Analyze warranty performance metrics, identify trends, prepare reports and presentations, determine claim responsibility, and support warranty audits and compliance reporting.
• Collaborate with Quality, Engineering, Production, Suppliers, and Customers to resolve issues, support process and design improvements, and drive continuous quality improvement initiatives.
• Supervise End-of-Line Inspectors, ensure compliance with IATF 16949, safety, environmental, and ethical standards, maintain effective stakeholder relationships, and perform special projects and other assigned responsibilities.

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

EDUCATION and/or EXPERIENCE:

• Requires a bachelor’s degree (Engineering and/or Quality preferred) with a minimum of three years of experience in a Quality-related field or an equivalent combination of education and work experience in a Quality role working with warranty management.
• Must be proactive, detail-oriented, and committed to continuous improvement to effectively manage warranty process. 
• Must possess strong skills in root cause analysis and data analysis tools, along with proficiency in business software applications, including word processing, spreadsheet, and database management systems.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.