Office Support Clerk- WRC
Job Description
Overview & Benefits
Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.
When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.
For more information about Oakland County benefits and employee perks, please visit:
https://www.oakgov.com/government/human-resources/benefits/new-hire
General Summary
$37,067-$50,166This position is not eligible for a hybrid schedule.
Are you organized and detail-oriented with strong computer skills? As an on-site Office Support Clerk, you’ll support the daily operations of the Water Maintenance unit by performing clerical tasks, assisting the public, and ensuring records and documents are accurate and complete.
What You’ll Do
• Perform clerical and office duties of moderate difficulty in an on-site, computer-based environment.
• Assist customers over the phone and through letters using tact and diplomacy.
• Use Microsoft Office and department-specific software to prepare letters, customer notices, documents, labels, and envelopes.
• Provide administrative support to supervisors and co-workers to keep the office running smoothly.
• Search and retrieve records, input data, and review for accuracy against source documents.
• Correct errors or omissions to ensure complete accuracy of records.
• Apply judgment and knowledge gained on the job to resolve unusual deviations from office practices.
• Utilize countywide and department-specific software to complete daily assignments.
Why You’ll Love It
• You’ll play an important role in keeping the office running smoothly.
• Every day offers variety, from reception work to document preparation.
• You’ll strengthen your skills in Microsoft Office and department-specific systems.
• You’ll gain valuable experience in both customer service and administrative support.
Minimum Qualifications
EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES
REQUIRED MINIMUM QUALIFICATIONS
Be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.
Have had at least six (6) months of full‑time clerical work experience.
ADDITIONAL DESIRABLE QUALIFICATIONS
Coursework, training, and/or experience in office support methods and technology.
Ability to communicate with the public in a clear, polite, and courteous manner.
Reasonable knowledge of grammar, spelling, punctuation, and arithmetic.
Reasonable ability to follow oral and written instructions.
Reasonable ability to write legibly.
Reasonable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
Reasonable ability to make routine decisions in accordance with departmental policies and procedures.
Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.
SUPERVISION EXERCISED
May orient new personnel.
ESSENTIAL JOB FUNCTIONS
Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications. Refers clients and forwards messages to proper parties.
Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information. Confers with division personnel as needed to provide complete responses.
Composes and types general letters and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
Inputs text and data to computer database forms using correct printed source documents or scanned bar code information. Reviews information for accuracy and corrects as required.
Provides in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.
May scan and use bar code information to locate and track documents on the computer.
Schedules appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
Reviews fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.
Addresses various forms, envelopes, packages, etc., using a personal computer and printer.
Sorts, opens, and distributes in‑coming mail and departmental materials.
Files various reports, documents, correspondence, etc., following standardized office procedures.
Operates various office machines such as fax, computer printers, duplicating equipment, and typewriters.
Utilizes current Countywide and/or department specific software to complete assignments.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS
Ability to communicate to accurately convey information, using tact and diplomacy.
WORKING CONDITIONS
Work is performed in a typical office environment.
IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.
Additional Minimum Qualifications
Union*
BU95 - United Auto Workers (UAW) Local 889: WRC Const Insp Non-Supv (UAW)*If applicable
EEO Statement
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Inclusion Statement
Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.