Seasonal Pool Server

  Overview: To wait on tables promptly, courteously and to serve the guest in any way possible. Responsibilities: · Knowledge of dining room/high volume sports and live entertainment bar service. · Must have full familiarity with menus and beverage offerings. · Greet guests when entering the restaurant with a pleasant smile and superior customer service. · Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials. · Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests. · Record transaction in MICROS system at time of order, and adhere to cash handling standards. · Check in with guests to ensure satisfaction with each food course and/or beverage. · Present accurate check to guest and process payment. · Maintain cleanliness of work areas throughout the day. · Process station set-up and break-down and complete all other side work duties as assigned. · Ensure tables are set up properly, including polishing and cleaning glasses. · Service to guests according to Omni Moments of Service Standards. · Be pleasant, smile and greet all guests, using surnames when obtained. · Clean, clear and reset service areas. · Protect the hotel from liability with regard to over serving guests. · Perform any other duties as assigned by the restaurant manager. Qualifications: · Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred. · Must be TABC certified, or have the ability to obtain a valid TABC permit. · Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails. · Previous cash handling experience required. · Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. · Ability to accurately and efficiently input information into MICROS. · Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. · Ability to work cohesively with co-workers both within and outside of your department. · Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment. · Excellent customer service, service recovery and problem-solving skills. · Must be able to work a variety of shifts, including weekends and holidays. · Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. · Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms. · Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.