Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Talent Specialist is a member of the Talent Operations & Delivery team and primarily responsible for resolving basic employee and owner questions pertaining to RSM total rewards and employment policies. Provides resolution by responding to incoming calls, chats, and inquires using RSM’s case management system and processes. Maintains a consistent employee experience including prompt and efficient responses to inquiries personalized for employee’s circumstances.
Job Responsibilities:
Quick resolution of employee and owner inquiries within the appropriate SLA's for the best possible experience.
Effectively researches questions and provides accurate responses while demonstrating care and confidence.
Ensures appropriate and accurate case escalation to stakeholders in accordance with defined policies and procedures.
Leverage systems, policies, and procedures to document cases in the ServiceNow tracking system.
Uses the knowledge database for consistent responses. Identifies when a knowledge document is to be created and/or updated.
Maintains a solid understanding of total rewards and policies for all RSM entities including employee benefits, payroll, employment policies, recognition, development, flexibility, and all other talent policies and programs.
Stays on top of benefit and policies changes.
Assist with new hire orientation, coordination and delivery.
Other duties and projects as assigned.
Minimum Requirements:
1 year HR experience or related experience
Associate degree in business, or related field, or at least 2 years of HR related job experience
Knowledge of employee benefit programs and HR policies
Strong communication skills both verbal and written
Customer service, problem solving, and issue resolution abilities
Ability to work a flexible schedule to accommodate different time zones including overtime during certain times of the year
Handles sensitive and confidential information with discretion
Knowledge of Word, Outlook. PowerPoint and Case Management software
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].