Manager, Beverage

Summary Statement:

The Beverage Manager is responsible for the day to day operations of the Beverage department which includes maintaining and updating all beverage outlets throughout the property while ensuring all beverage options and experiences meet and exceed our guests’ needs. The Beverage Manager will report directly to the Director of Beverage and assist in the development of a comprehensive and current beverage program.

Primary Job Duties: – Includes but is not limited to:

• Provide necessary beverage training with emphasis on sales, service, and product knowledge to ensure operational success.
• Obtain beverage sales targets and control assigned cost areas of beverage responsibilities as directed by the Director of Beverage and Director of Food and Beverage.
• Manage the hiring, training, evaluation and discipline of beverage Team Members.
• Provide day to day leadership direction to supervisors and hourly beverage Team Members.
• Lead the tactical implementation of strategic initiatives under the direction of the Director of Beverage.
• Establish standards of beverage service and ensure they are achieved, ensuring satisfaction of the guests is maintained.
• Ensure beverage options and experiences are competitive within the market and exceed guest expectations.
• Monitor and control labor within the department.
• Maintain adequate coverage in beverage outlets based on business demands.
• Monitor maintenance and appearance of beverage outlets and provide suggestions for improvements as needed.
• Assist with ongoing analysis of financial reports to monitor the profitability and expenses of beverage operations.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Knowledge of various beverages, cigars, and cost control.
• Working knowledge of Microsoft Office.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred: 

• Previous experience working with a Culinary Bargaining Agreement or in a Unionized Environment.
• Previous experience managing large teams, exceeding 100 team members.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• High School Diploma
• At least two years of previous Food & Beverage experience in a similar or related field.
• At least one year of previous leadership/management experience in a similar or related field.
• At least 21 years of age.

Preferred:

• Associate degree or bachelor’s degree in a related field

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States

• Position required licenses

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• How is work typically performed? Typical office environment
• Office and Casino setting
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged sitting/standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 35 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.