Membership Growth Specialist
Job Description
About Monarch
Monarch partners with leading women’s health physicians to build modern, membership-based practices that allow for deeper relationships, more time with patients, and truly personalized care.
We help physicians transition from high-volume insurance medicine into high-touch concierge care by supporting practice transformation, patient engagement, operations, growth, and long-term member experience.
But Monarch is more than an operational platform. We are building a new model for women’s healthcare centered around depth, continuity, prevention, and human connection.
Our physicians often describe Monarch as a movement. This role sits at the center of bringing that movement to life for both physicians and patients.
Role Summary
The Membership Growth Specialist is one of the most important frontline roles at Monarch.
You will serve as an critical sales function helping physicians successfully transition to a membership-based practice model during one of the most important moments of their career. In many cases, you will work directly inside physician practices during transition periods, helping patients understand and enroll in the membership model while supporting office teams, identifying operational challenges, and maintaining momentum throughout the transition process. In some cases, you’ll work outside of the office but in an equally critical role establishing the membership base for our doctors.
The strongest candidates are highly proactive operators who naturally take ownership, build trust quickly, communicate with confidence, and thrive in dynamic environments.
This role requires judgment, adaptability, emotional intelligence, and a strong sense of accountability.
What Success Looks Like
Successful Membership Growth Specialists:
build deep relationships with physicians & office staff
create excitement and momentum during transitions
proactively solve operational and communication challenges
identify friction points early and adapt quickly
build trust with patients while communicating value of membership
own patient enrollment outcomes and maintain strong ownership over the success of the practice transition
operate with warmth, urgency, polish, and professionalism
reinforce the Monarch experience in every interaction
Key Responsibilities
Own Enrollment Outcomes
Drive patient enrollment and panel growth during physician transitions
Manage outreach strategy and patient engagement across assigned practices
Monitor conversion pacing, funnel progression, and enrollment activity
Identify opportunities to improve outreach effectiveness and patient conversion
Patient Engagement & Relationship Building
Serve as a trusted guide for patients navigating the transition to membership care and communicate the value of the membership model with empathy, confidence, and clarity
Conduct patient outreach via phone, text, email, and in-person engagement and use effective “nurture” techniques - creating necessary touchpoints without being overbearing or pushy
Address patient questions, concerns, and overcome objections thoughtfully and professionally
Deliver a high-touch, hospitality-oriented patient experience
In-Office Practice Partnership
Work onsite within physician offices during active transitions
Build strong relationships with physicians and staff
Help create alignment, readiness, and enthusiasm within the practice
Reinforce patient messaging and transition workflows with office teams
Identify friction, communication gaps, or workflow issues quickly
Transition Execution & Operational Leadership
Operate as an embedded field operator during practice transitions
Surface operational risks, patient feedback, and transition insights quickly
Collaborate closely with other leadership responsible for the transition
Adapt workflows and engagement strategies based on physician and office dynamics
Help ensure transitions are executed with consistency and excellence
Feedback & Continuous Improvement
Capture recurring patient questions, objections, and feedback
Identify opportunities to improve workflows, communication, and conversion strategy
Contribute actively to evolving Monarch’s transition playbooks and operating systems
Share learnings and best practices across the Membership Growth Lead team
Qualifications
Required
3+ years of experience in a relationship-driven, client-facing, hospitality, healthcare, sales, or customer experience role
Demonstrated ability to build trust during a sales process
Exceptional verbal and written communication skills
Strong emotional intelligence and interpersonal instincts
Highly organized with the ability to manage multiple priorities simultaneously
Self-directed with strong ownership and urgency
Comfortable operating independently in fast-moving environments
Ability to use multiple technologies and systems
Willingness to travel up to 50%
Preferred
Experience in concierge medicine, women’s health, healthcare operations, luxury hospitality, customer success, patient engagement, or premium service environments
Experience with membership enrollment, consultative sales, or relationship management
Experience working with physicians or medical practices
Familiarity with CRM systems, outreach workflows, or pipeline management
Passion for women’s health, preventive medicine, and personalized care
Why Join Monarch
Help build the future of women’s healthcare alongside nationally recognized physicians
Work directly with leading physicians during transformative moments in their careers
Join a mission-driven, high-growth company redefining modern medicine
Operate in a role with meaningful ownership, visibility, and impact
Be part of a collaborative, ambitious, and deeply human team
Competitive compensation, performance incentives, benefits, and growth opportunities
At Monarch, we believe healthcare works better when physicians have the time, autonomy, and support to truly care for people. We are building the systems, experiences, and relationships that make that possible.