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Job Description
Operations Manager
Department: Account Management
Employment Type: Full Time
Location: New York
Reporting To: Kaitlyn Reilly
Compensation: $75,000 - $85,000 / year
Description
We’re looking for an experienced Operations Manager to drive operational excellence and efficiencies across our client account in the Americas. You’ll develop strategies and ways of working, lead cross-functional teams to deliver results, and translate performance data into clear insights through accurate, high-quality reporting. This is a highly collaborative, process-oriented role that requires strong stakeholder management at all levels, proactive problem-solving, and the ability to anticipate needs, remove blockers, and deliver to tight deadlines—while consistently reinforcing a “one team” mindset and shared outcomes.
Key Responsibilities
- Drive operational excellence and efficiency improvements across the Americas region
- Operationalize contractual KPIs by defining ways of working, capturing required data, and implementing solutions
- Own process documentation (policies, procedures, playbooks) and improve planning templates/tools
- Monitor performance metrics, identify trends, and lead continuous improvement with internal teams and the client
- Produce weekly/monthly reporting packs with clear insights and recommendations; present executive summaries to senior stakeholders
- Lead cross-functional projects end-to-end, delivering on time and within budget; maintain project plans and tracking
- Proactively troubleshoot service delivery issues, escalating early to mitigate risk
- Partner with the Account Director to identify client efficiencies (procurement patterns, buying cycles, sustainability, POS/premium alternatives)
- Support onboarding, approvals/compliance, account planning, proposals, business reviews and client presentations
- Support training and capability uplift across teams
- Work with commercial finance on budgeting/reporting; monitor campaigns to ensure delivery, brand alignment, and target achievement
- Analyse MI/financial/sales reporting to track performance against objectives and budgets
- Drive strategic thinking, innovation and thought leadership; manage multiple priorities independently under pressure
- Able to commute to New York City office 1-2 days per week
Skills, Knowledge and Expertise
- Bachelor’s degree
- 3+ years' of experience working with performance data, reporting packs, and executive-level summaries (high accuracy and attention to detail)
- Experience at Manager level, with strong leadership capability and ability to motivate cross-functional teams
- Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
- Strong operational and process design mindset (ways of working, documentation, continuous improvement)
- Confident working with
- Strong commercial awareness and comfort managing budgets, metrics and delivery targets
- Excellent client relationship, communication and presentation skills (including building client-facing decks)
- Proactive, resourceful, and solutions-focused with the ability to anticipate issues and act early
Equal Opportunities
adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.