Lead Dispatcher (f/t)
Job Description
The Lead Public Safety Dispatcher is responsible for dispatching police personnel in response to calls for service, assists the Technical Services Director, and maximizes continuity within the Dispatch Unit. This position provides lead direction of the operations of the Dispatch center as well as performs the job duties assigned while on-duty in the 9-1-1 center. Positions in this class serve as shift leads and have full lead responsibility over assigned personnel in addition to performing the job duties of a Public Safety Dispatcher. Direction is provided by the Technical Services Director and the Communications Operations Manager. Responsibilities include direction over subordinate Public Safety Dispatchers. Incumbents may serve as training coordinators for formal training and performance programs.
The Lead Public Safety Dispatcher is responsible for dispatching police personnel in response to calls for service, assists the Technical Services Director, and maximizes continuity within the Dispatch Unit. This position provides lead direction of the operations of the Dispatch center as well as performs the job duties assigned while on-duty in the 9-1-1 center. Positions in this class serve as shift leads and have full lead responsibility over assigned personnel in addition to performing the job duties of a Public Safety Dispatcher. Direction is provided by the Technical Services Director and the Communications Operations Manager. Responsibilities include direction over subordinate Public Safety Dispatchers. Incumbents may serve as training coordinators for formal training and performance programs.
Requirements:
High School diploma or GED equivalent
Minimum qualifications for Public Safety Dispatcher include satisfactory completion of a POST-certified, 80-hour Basic Complaint/Dispatcher course within 12 months of the date of hire; undergo a thorough background investigation; an evaluation of oral communication skills; the completion of 12 months' probation; and the completion of a medical examination.
Passing Score on POST Entry-level Dispatcher Selection Test Battery, before academy.
Effective written and verbal communications
Must be able to work shifts on a rotational basis (days, swings, and midnights); must be able to work on-call assignments and/or overtime as required.
Ability to pass medical and psychological examinations and an extensive background investigation in compliance with California Commission on Peace Officer Standards and Training (POST) standards.
Knowledge of Police Dispatching Procedures, including the operation of state-of-the-art Telephone and Radio Systems, within one year of appointment
Knowledge of Information Technology, Personal Computers, and related Software Applications. Knowledge of Police Dispatching Procedures, including the operation of state-of-the-art Telephone and Radio Systems
Knowledge of Computer Aided Dispatch (CAD) and Records Systems, Knowledge of Information Technology, Personal Computers, and related Software Applications.
Preferences:
n/a
Licenses/Certifications:
Successful completion of California Commission on Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic Course
Valid California Driver’s License
Passing Score on POST Entry-level Dispatcher Selection Test Battery, prior to academy