Patient Access Representative [RP-N]

Title:

Patient Access Representative [RP-N]

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Patient Access

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375

Shift:

Second Shift (United States of America)

Summary:

About the Role:
At Roswell Park Comprehensive Cancer Center, creating a positive experience for patients begins long before they walk through our doors. As a Patient Access Coordinator, you will serve as an important first point of contact for patients, families, referring physicians, and care teams.
In this role, you'll help guide patients through the early stages of their care journey by coordinating appointments, gathering important medical and insurance information, and ensuring patients have the resources they need before their visit. Your attention to detail, compassion, and ability to navigate complex situations will help create a seamless experience for patients during what can often be a stressful time.
If you enjoy helping people, solving problems, and working in a fast-paced healthcare environment, this could be an excellent opportunity to make a meaningful impact every day.
The starting annual salary for this position is $42,641 and this can include a full comprehensive benefits package.

What You'll Do:
As a Patient Access Coordinator, you'll play a key role in helping patients successfully access the care they need by:
Serving as a primary point of contact for patients, caregivers, and referring providers
Answering incoming calls and responding to inquiries with professionalism and empathy
Scheduling new and returning patient appointments with the most appropriate provider and specialty
Coordinating pre-visit testing, procedures, and other services needed before appointments
Gathering and reviewing medical records, imaging, pathology materials, and other clinical information to support patient visits
Collecting and maintaining accurate patient demographic, insurance, and referral information
Verifying insurance coverage, obtaining authorizations and referrals, and helping reduce claim denials
Registering new patients and updating records for established patients
Educating patients about financial responsibilities related to appointments, procedures, and hospital admissions
Assisting patients with questions related to insurance coverage and financial clearance
Collaborating closely with physicians, clinical teams, and disease-site programs to coordinate care
Processing patient payments and verifying financial responsibility when appropriate
Maintaining accurate documentation and records within established systems
Supporting departmental goals, service improvements, and other special projects as needed

What You'll Bring:
We're looking for someone who combines strong customer service skills with exceptional organization and attention to detail.

Successful candidates will typically have:
Experience in patient access, scheduling, healthcare administration, customer service, or a related field
Strong communication skills with the ability to interact effectively with patients, families, providers, and colleagues
The ability to manage multiple priorities while maintaining accuracy
Experience working with insurance verification, referrals, authorizations, or registration processes
Strong problem-solving and critical-thinking skills
Comfort discussing financial responsibilities with patients in a compassionate and professional manner
Excellent organizational skills and attention to detail
Proficiency with electronic healthcare, scheduling, or registration systems
A commitment to delivering outstanding service and support to patients
The ability to remain calm and adaptable in a fast-paced environment

Who Will Be Successful in This Role:

This role is a great fit for someone who:
Enjoys helping people navigate complex processes
Brings empathy and patience to every interaction
Takes pride in providing exceptional customer service
Is highly organized and detail oriented
Can balance administrative tasks with patient-focused support
Works well both independently and as part of a multidisciplinary team
Feels comfortable handling sensitive and confidential information
Thrives in an environment where every day brings new challenges and opportunities to help others

Why You'll Love Working Here:
At Roswell Park, every role contributes to a shared mission of easing the burden of cancer. As the nation's first cancer center and a nationally recognized leader in cancer care, research, and education, we're committed to improving the lives of patients and families through innovation, collaboration, and compassion.

When you join Roswell Park, you'll enjoy:
Meaningful work that directly supports patients during important moments in their healthcare journey
A collaborative environment where employees are respected, valued, and empowered to make a difference
Opportunities for learning, professional development, and career growth
The chance to work alongside dedicated healthcare professionals, researchers, and innovators who are changing lives every day
A culture guided by the values of Innovation, Integrity, Teamwork, Commitment, Compassion, and Respect

If you're passionate about helping patients access the care they need and want to be part of an organization where your work truly matters, we'd love to hear from you.

Qualifications:

Required Education and Experience

1. High School diploma or High School Equivalency diploma and the equivalent of one (1) year of full-time experience in patient registration, patient scheduling, or insurance verification; or
2. High School diploma or High School Equivalency diploma and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].