Clinical Center Associate II

Title:

Clinical Center Associate II

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Central Laboratory Services

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375

Shift:

First Shift (United States of America)

Summary:

About the Role:
We’re looking for a detail-oriented and welcoming team member to provide clerical support in one of our outpatient centers. In this role, you’ll be an important part of the day-to-day experience for patients, visitors, and clinical staff.
You’ll help keep the center running smoothly by managing schedules, supporting patient interactions, and handling important administrative tasks. If you enjoy staying organized, helping others, and being part of a team in a fast-paced healthcare environment, this role is a great fit.
The starting annual salary for this position is $47,695 and this can include a full comprehensive benefits package.

What You’ll Do:
Greet and assist patients and visitors in a friendly, professional manner
Answer phone calls, respond to routine questions, and direct inquiries as needed
Schedule and coordinate appointments to support clinic operations
Record and transcribe physician orders accurately
Support the co-pay collection process and related administrative tasks
Maintain organized records while ensuring patient confidentiality
Work closely with clinical and administrative team members to support daily operations
Participate in team activities and help contribute to a positive, collaborative environment


What You’ll Bring
We’re looking for someone who is organized, dependable, and enjoys supporting both patients and team members.
Strong communication and customer service skills
Ability to stay organized and manage multiple tasks at once
Attention to detail and accuracy in administrative work
Comfort working in a structured environment with clear processes
Ability to handle confidential information with discretion
Team-oriented mindset and willingness to support others
Basic computer skills and ability to learn new systems


Why You’ll Love Working Here:
At Roswell Park Comprehensive Cancer Center, every role plays a part in delivering exceptional care and support to our patients.
Make a difference: Be part of a team that supports patients during important moments in their care journey
Supportive environment: Work alongside colleagues who value teamwork and respect
Stable and meaningful work: Contribute to operations that help keep patient care running smoothly every day
Mission-driven culture: Join an organization focused on compassion, innovation, and improving lives


If you enjoy helping others, staying organized, and being part of a purpose-driven team, we encourage you to apply.

Qualifications:

Required Education and Experience

1. Medical Office Assistant Associate’s degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
2. Associate’s degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
4. High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
5. High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].