Purpose of the Job: This position exists to drive optimization of contract performance efficiency and profitability using data performance measurement systems, specifically… - Create business intelligence tools and reports, such as physical data models and dimensional analyses.
- Design, code, test, and aggregate results from SQL queries to provide actionable information to users.
- Create and modify enterprise resource planning (ERP) system of integrated applications in Service Now to manage the business and automate office functions. Drive continuous service delivery and productivity improvements.
Primary Duties and Responsibilities: - Data Mining: Accessing raw data sources (QMatic, Scheduler, CostPoint etc. to extract data required for analysis/ business improvement purposes.
- Data Formatting & Design: Translation of raw data into an intelligible format to facilitate analysis or for direct reporting. Design, build and deploy BI solutions (Automation of NIs to DT website, extended hours invoicing, KPI monitoring systems, employee performance monitoring, etc.) in Service Now or other BI tools. Create event server, custom objects, reporting, data archive, schedule tasks, database tasks. Create tools to store data (e.g. SQL tables, OLAP cubes). Develop, implement, and optimize stored procedures, triggers and functions using T-SQL.
- Data Analysis: Interpretation of formatted data to identify trends & areas requiring further investigation with a view to solutioning. Review and interpret ongoing business report requirements. Build appropriate and useful reporting deliverables. Analyze existing SQL queries for performance improvements.
- General Reporting: Ensure problem-free generation of regularly scheduled reports (various KPI reports and other internal reports) and timely generation of ad-hoc reports. Oversight of all reports with standing objective to reduce report volumes & automate wherever possible.
- Business Intelligence Development & Maintenance: Ongoing development of Power BI or other DES business intelligence tool i.e. development of screens/ dashboards/ reporting as required and routine maintenance tasks (access controls, account creation/ resets etc.).
- Solution Development: Application of objective disciplines to determine possible improvement actions and set improvement targets/ timelines.
- Solution Driving: Development of roll-out plans, stakeholder dialogue, communications and implementation plans for proposed solutions.
- General:
- Generate analyses and reports for both contractual compliance, identifications of business improvement opportunities and Serco Group obligations.
- Assist with the provision of technical/ other support in the development of user specifications and design of programs to improve service delivery.
- Participate in departmental, cross-functional and customer meetings and working groups as required.
- Provide cover for, and assistance to the Business Improvement Analysts as directed.
- Other related duties relevant to this position as may be required
Competencies: - Knowledge of BI technologies (e.g. Microsoft Visual Studio, Power BI including advanced excel, Service Now)
- Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)
- Background in data warehouse design (e.g. dimensional modeling) and data mining.
- In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework.
- Effective communication skills and ability to work cross functionally within the organization.
- Excellent collaborative and organizational skills.
- Strong degree of integrity and judgment.
- Willing to take ownership for the outcomes of tasks within scope of responsibility.
- Strong planning, coordination, execution, and analytical skills.
- Proven ability to meet deadlines and changing priorities.
Personal Attributes: - Innovative, creative, and agile.
- Problem-solving aptitude.
- Visibly demonstrates Serco Values and work practices.
- Displays an eagerness to continually improve their skills and learn new technologies.
- Comfortable with an environment where priorities change frequently.
- Ability to work and deliver strong results in a dynamic team environment.
Qualifications: - Post-secondary education in Business, Information Technology, or another related field.
- At least 3-5 years analytical experience, preferably within a large organization dealing with large data sets.
- Proficient in Microsoft SQL platform with extensive knowledge of T-SQL development (SSIS, SSAS, SSRS and Power BI).
- Experience working directly with business users to build reports, dashboards and solving business questions with data.
- Expertise with front end business intelligence solutions, such as Service Now.
- High degree of competence with MS Office – good data analysis abilities.
- Has high level of knowledge of commonly used concepts, practices, and procedures within a particular field.
- Possesses comprehensive knowledge of subject matter.
- Experience developing workflow apps in Service Now
- Primary job functions that require exercising independent judgment.
- Certification and experience in Service Now development
Other: - Performs other tasks as assigned.
|
