Agency Solutions Manager - Indonesia

Team Introduction The Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

1. Data Building & Diagnosis Capability

• Partner with Agency Partnership Managers to inform and guide revenue-driving strategies
• Develop and maintain an agency leaderboard to support market-level objectives and AO growth
• Provide scorecards for branding, TTS, Apps, and Webs performance at the top accounts level of leading agencies
• Identify new growth opportunities and design robust go-to-market (GTM) strategies
• Deliver actionable insights through regular dashboards, reporting, and performance reviews to optimize agency outcomes

1. Strategic initiative growth at scale

• Lead and drive key initiatives by defining strategy, priorities, and hitlists
• Monitor pitching rates, performance progression, and product adoption to ensure initiatives deliver measurable impact
• Scale successful initiatives across agencies to maximize market penetration and growth

1. Product Education & Enablement

• Provide structured training and resources to help agencies quickly adapt to TikTok’s advertising ecosystem
• Continuously assess program effectiveness, refine learning modules, and measure adoption through KPIs
• Develop compelling case studies that highlight successful campaigns and product utilization
• Deliver product training to Tier 1 agencies
• Share vertical insights and education by leveraging content from direct Client Solutions Team (CST)
• Build and maintain an external hub library to centralize product knowledge and best practices

1. Agency & Client Retention

• Build and nurture long-term partnerships with agencies
• Act as a trusted advisor, ensuring agency needs are met with TikTok’s solutions and capabilities
• Provide proactive support and consultation to strengthen retention and drive sustainable growth
• Foster collaboration and transparency to ensure agencies achieve measurable business outcomes

Minimum Qualifications

• Minimum 5 years’ experience in client servicing, digital marketing, or media planning/buying
• Strong understanding of media KPIs across both performance and brand campaigns
• Excellent communication skills, with the ability to influence internal and external stakeholders
• Experience in building scalable programs or enablement initiatives to drive education and product adoption
• Strong commercial acumen, with the ability to strategically guide agency partners toward shared goals
• Hands-on experience with campaign setup, optimization, and troubleshooting
• Highly organized, analytical, and creative problem solver who thrives in fast-paced environments; proficient in Excel, PowerPoint/Keynote, Indonesian, and English

Preferred Qualifications

• Experience working with or at media agencies with a focus on social, search, and/or programmatic
• Experience managing a high-volume portfolio of 50+ clients and 10 focus agencies, with the ability to strategically segment and allocate resources to maximize business impact
• Experience leveraging AI tools and platforms to enhance workflow efficiency, optimize processes, or streamline analysis.
• Experience building scalable programs or enablement initiatives aimed at driving education and product adoption
• Experience with both closed and open-loop e-Commerce
• Ability to simplify the complex and bring structure to ambiguous situations