IT Support & Operations Specialist (f/m/d)

About the company

We believe in the positive power of energy – and in people who are ready to shape the future with their ideas and dedication. That’s why we established the EnBW Tech Hub in Portugal to drive innovation and develop digital solutions that support the energy transition and improve the way we work.

As a key pillar of EnBW’s technological transformation, the Tech Hub plays a vital role in our journey. EnBW is one of the largest energy companies, headquartered in Karlsruhe, Germany, employing approximately 30,000 people. ENBW IT SOLUTIONS, UNIPESSOAL LDA, a wholly owned subsidiary of EnBW, operates as an integral part of EnBW's IT division. In Lisbon, we bring together experts in IT, administration, project management and HR to collaborate in an agile, international environment and create smart, scalable solutions.

Our benefits

• Private supplementary health insurance including coverage for your immediate family, offering peace of mind beyond the public system.
• Meal allowance to support your daily work routines.
• Additional paid days off (24 December & Carnival Day) on top of statutory annual leave - giving you more time for what matters.
• Hybrid working model with a mix of remote and office days to support flexibility and modern ways of working.
• Intercultural collaboration & cross border projects - grow your international experience by working with colleagues in Germany.
• Modern technology and continuous development opportunities to support your growth and keep you up to date in your field.
• Bright, appealing offices in a trendy Lisbon area, designed for productive and enjoyable workdays.

Your tasks

• Provide reliable first-line IT support for colleagues in the Lisbon Hub, taking ownership of incidents and service requests from initial contact through to resolution or escalation to HQ where required.
• Set up, configure and support end-user devices (Windows and macOS), mobile devices and IT peripherals.
• Administer Microsoft 365 services, user account, permissions and mailbox management.
• Ensure smooth onboarding and offboarding processes, enabling employees to be productive from day one.
• Develop, implement and continuously improve local IT support processes, including request handling, incident management, escalation paths and end-user communication.
• Asses, establish and maintain effective IT asset management processes, including request handling, incident management, escalation paths and end-user communication.
• Maintain accurate documentation of IT assets, users, suppliers, support procedures and recurring issues, while contributing to a structured knowledge base.
• Perform initial troubleshooting of hardware, software and application issues, escalating complex topics to HQ while ensuring appropriate follow-up.
• Coordinate with Central IT teams and external providers, acting as the local interface for operational requests and change initiatives.
• Support the selection, procurement and management of workplace technology and IT equipment, working closely with suppliers and internal stakeholders.
• Identify opportunities to improve local IT operations, workplace services and support processes, contributing to the development of a scalable and efficient IT function.

Your profile

Tech skills

• Several years of experience in IT support, IT operations, workplace services or a similar hands-on technical role.
• Hands-on experience with Microsoft 365, Windows and macOS environments.
• Strong knowledge of end-user support, hardware and software troubleshooting, and workplace technologies.
• Experience with IT asset management and device Lifecycle administration.
• Proven ability to improve operational processes and implement practical IT solutions in evolving environments.
• Experience working with vendors and suppliers for IT equipment and related services is an advantage.
• Familiarity with ITIL frameworks and service management best practices.
  
  

Soft skills

• Professional communication skills in English and Portuguese (German is a plus), with the ability to engage effectively with both technical teams and management stakeholders. 
• Structured, service-oriented and pragmatic approach to problem solving.
• Ability to work independently, prioritize effectively and build structure in a growing organization.
• High level of ownership, reliability and accountability. 
• Comfortable collaborating with remote teams and driving continuous improvement initiatives. 
• Resilient and adaptable in dynamic and evolving environments. .

About the department

You will be part of our growing IT Hub in Lisbon, which was established last year. The first IT colleagues joined in February, and the hub is now moving into its next phase of growth and stabilisation. In this role, you will work in a dynamic, hands-on and international environment, actively contributing to the build-up of reliable IT operations and support structures.

You will collaborate closely with the local Lisbon team as well as the IT support teams at our headquarters in Germany, ensuring smooth coordination, knowledge transfer and consistent service quality across locations. This position offers the opportunity to help shape processes, take ownership in a growing organisation and develop further alongside a motivated and supportive IT community.

You will operate within a structured IT service framework and work closely with initiative leads, delivery teams and hub leadership to ensure a controlled and scalable ramp‑up of the Lisbon organisation. 

Contact

Are you interested? Apply online now! A cover letter is not required; we may ask a few job-specific questions in our application form.
In addition to EnBW, our recruiting team also recruits for other Group companies. If you have any questions, please contact Bernardo, Sá | [email protected].

Everyone is embraced here, irrespective of gender, age, sexual orientation, heritage, faith, beliefs, or physical ability.

Our information on data protection for applicants (f/m/d).